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Customer Service Representative (RV / Travel Trailers)

Job

Blackseries rv

Upland, CA (In Person)

$50,000 Salary, Full-Time

Posted 3 weeks ago (Updated 3 weeks ago) • Actively hiring

Expires 7/15/2026

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Job Description

Customer Service Representative (RV / Travel Trailers) Blackseries rv Upland, CA Job Details Full-time $40,000
  • $60,000 a year 22 hours ago Qualifications Live chat Bilingual Customer records maintenance Client inquiry handling High school diploma or GED Customer support CRM system proficiency Customer data entry Full Job Description About Us Black Series Camper builds rugged, off-road RVs and travel trailers built for adventure.
Our customers count on us before and after the sale — and our customer service team is the voice they rely on. We're hiring a friendly, organized rep to take care of our owners and dealers. Job Description As a Customer Service Representative, you'll be the first point of contact for RV owners and dealers — answering questions, helping with warranty and parts requests, and making sure every customer feels taken care of. You'll work closely with our service, parts, and sales teams to resolve issues quickly and keep customers happy. Responsibilities
  • Respond to customer and dealer inquiries by phone, email, and chat
  • Help customers with warranty claims, parts orders, and service scheduling
  • Track and follow up on open cases until they're resolved
  • Log interactions and update records in our CRM/system
  • Coordinate with service, parts, and sales teams to solve problems
  • Provide accurate product information and basic troubleshooting guidance
  • Turn frustrated customers into satisfied ones with patience and professionalism Requirements
  • 1+ year of customer service experience (phone/email support preferred)
  • Strong written and verbal communication skills
  • Comfortable learning product details and basic technical information
  • Organized, dependable, and able to manage multiple open cases
  • Proficient with computers, email, and CRM/ticketing tools
  • High school diploma or equivalent Nice to Have
  • Experience in RV, automotive, powersports, or outdoor/recreational products
  • Familiarity with warranty processes or parts ordering
  • Bilingual (a plus) Schedule
  • Full-time, Monday-Friday, on-site in Upland How to Apply Apply with your resume.
A short note about your customer service experience is welcome.
Pay:
$40,000.00
  • $60,000.
00 per year
Work Location:
In person