Automotive Service Advisor

Automotive Service Advisor Coloradoland Tire & Service - 3.0 Arvada, CO Job Details Part-time | Full-time $18.00 - $27.50 an hour 16 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Career development plan 401(k) matching Employee discount Professional development assistance Flexible schedule Life insurance Retirement plan Qualifications Non-technical user support Service writing Customer communication Customer relationship building Promoting products Automobile maintenance requirements Service scheduling Client rapport building Customer engagement Automotive service Vehicle maintenance documentation Automotive service record keeping Technical Proficiency Full Job Description A service advisor acts as the primary point of contact between customers and automotive technicians at a dealership, responsible for greeting customers, assessing their vehicle service needs, explaining necessary repairs, providing cost estimates, scheduling appointments, communicating with technicians, and ensuring customer satisfaction throughout the repair process ; essentially serving as a liaison between the customer and the service department while also promoting additional services and maintaining a high level of customer service. Key responsibilities of a service advisor include: Customer interaction: Greeting customers, listening to their concerns about their vehicle, and gathering information about the issue.

Digital Vehicle inspection:

Performing a basic visual inspection of the vehicle to identify potential problems.

Diagnosis and repair recommendations:

Consulting with technicians to diagnose the problem, explaining the necessary repairs in clear terms to the customer, and providing cost estimates.

Repair order creation:

Preparing detailed repair orders outlining the work needed, parts required, labor costs, and estimated completion time.

Scheduling appointments:

Coordinating service appointments with customers based on their availability and the technician's schedule.

Communication with technicians:

Relaying customer concerns and repair details to technicians, and updating customers on the progress of their vehicle repairs.

Upselling services:

Identifying additional maintenance or repair needs and presenting them to the customer as potential service options.

Payment processing:

Collecting payment for repairs and ensuring accurate billing. Required skills for a service advisor: Excellent communication skills: Clearly explaining technical information to customers in a understandable way Customer service expertise: Building rapport with customers and resolving complaints effectively Technical knowledge: Basic understanding of automotive systems and repair procedures

Salesmanship:

Ability to present additional services and products to customers Organizational skills: Managing multiple customer appointments and repair orders efficiently Computer proficiency: Using

VAST & DVI

management systems to access vehicle history and create repair orders www.thetirestore.com

Job Type:

Full-time Job Types:

Full-time, Part-time Pay:

$18.00 - $27.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan

Shift:

8 hour shift Day shift

Work Location:

In person