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Automotive Service Advisor/Writer
Job
DUBOIS Automotive, Inc.
Andover, CT (In Person)
$47,840 Salary, Full-Time
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Job Description
As a Service Advisor, you serve as the primary liaison between customers and technicians. In this role, you are responsible for scheduling service appointments, accurately documenting customer concerns, and ensuring all required paperwork is completed. You maintain communication with customers throughout the repair process, providing updates on vehicle status, repair recommendations, costs, and completion timelines. From vehicle check-in to completion, you help ensure a positive customer experience while coordinating efficiently with the service team.
Responsibilities:
- Answered incoming calls and scheduled service appointments.
- Dispatched repair orders and work assignments to technicians.
- Prepare repair estimates and communicate recommendations to customers.
- Obtained customer approval for additional repairs and services.
- Monitor repair progress.
- Close repair orders accurately upon completion of service.
- Maintained customer records and service documentation.
- Prioritized customer satisfaction and resolved concerns professionally.
- Effectively multitask while managing multiple customers, technicians, and repair orders simultaneously.