Automotive Service Advisor/Writer

Description of Position:

The Service Advisor (ASM) is a specialized, highly trained & skilled member of the Lexus Service Center. The Service Advisor handles service clients with their specific vehicle maintenance & repair needs. The ASM must possess outstanding communication skills, a cheerful and enthusiastic disposition, and the ability to speak articulately. In addition, the ASM must display great work ethics, project a "can do" attitude in the face of change, enjoy engaging service clients with enthusiasm and support the goals and vision of the team.

Primary Job Responsibilities:

Promptly and professionally greet inbound service clients with the goal of providing an exceptional experience resulting in a credible relationship. Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide. Provide accurate estimates for all the services or repairs recommended. Follow-up on status of repairs to ensure vehicle is ready when promised. Gain authorization from customer when repair estimates are revised. Inform customer of vehicle ready status and actual charges. Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.

Requirements:

Minimum 2 years experience required (Lexus/Toyota experience preferred but not necessary.) The ability to work flexible hours. Proficiency in operational software techniques for DMS, Service CRM and any additional dealer specific software. Display the ability to professionally handle specific client questions and objections. Have the aptitude & desire to develop a solid understanding of product information related to Lexus vehicles and all maintenance/repair services provided by the service department. The ability to meet or exceed all Key Performance Indicators that are specific to the following: Client satisfaction scores

Average Labor & Parts Sales Per Repair Order Client Return Rates Average Number of Clients Handled Per Day Comprehensive Employee Benefit Package:

Up to $65k - $120k+ per year (includes commission + performance-based bonuses). Paid Vacation, Sick, Medical, Dental, Vision and 401(k). Balanced 40hr work week with alternating weekends off.

Job Type:

Full-time Pay:

$65,000.00 - $120,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person