Automotive Service Advisor / Writer

Automotive Service Advisor / Writer Brandfon Hyundai - 1.0 New Haven, CT Job Details Full-time $71,457.63 - $145,952.99 a year 1 day ago Benefits Dental insurance 401(k) Paid time off 401(k) matching Employee discount Qualifications Auto service management Automotive service Automotive diagnostics Dealership experience Auto body repair Full Job Description Job Summary We are seeking a dynamic and customer-focused Automotive Service Advisor / Writer to join our fast-paced dealership team. In this role, you will serve as the vital link between customers and our service technicians, ensuring a seamless experience from vehicle drop-off to completion. Your enthusiasm for automotive repair combined with excellent communication skills will help you accurately assess customer needs, recommend appropriate services, and provide clear estimates. If you thrive in a lively environment and enjoy helping customers keep their vehicles in top condition, this position is perfect for you! This paid position offers an exciting opportunity to develop your automotive knowledge while delivering exceptional service. Duties Greet customers warmly and listen attentively to understand their vehicle concerns and service needs Write detailed service orders and estimates using auto service management software, ensuring accuracy and transparency Communicate effectively with technicians about vehicle issues such as transmissions, brakes, suspensions, oil changes, alignments, tire services, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs Upsell additional maintenance or repair services that enhance vehicle safety and performance while respecting customer budgets Manage cash handling responsibilities accurately during payment transactions Provide exceptional customer service by explaining repair procedures, timelines, and costs clearly and confidently Coordinate with mechanics to facilitate efficient vehicle diagnostics and repairs based on customer input and technician feedback Qualifications Proven dealership experience or automotive service management background Strong mechanical knowledge of automotive systems including transmissions, brakes, suspensions, oil changes, alignments, tire services, diesel engines, shocks & struts, air brake systems, and auto body repairs Experience with automotive diagnostics and auto estimating software Excellent sales skills with the ability to upsell services tactfully and effectively Familiarity with service writing processes and automotive repair procedures Customer service-oriented mindset with outstanding communication skills Ability to handle cash transactions accurately and responsibly Prior experience working with mechanic teams or in auto service environments is highly desirable Join us to be part of a vibrant team dedicated to delivering top-tier automotive care! Your enthusiasm for cars combined with your commitment to customer satisfaction will make a real difference every day. We value energetic professionals eager to grow their automotive expertise while providing memorable service experiences.

Pay:

$71,457.63 - $145,952.99 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Paid time off

Work Location:

In person