Automotive Service Advisor

About the Opportunity Brown's West Branch is growing. With a new facility and significant expansion on the horizon, we are not just hiring for a job; we are building the founding team for our future operations. We have an immediate opening for an Automotive Service Advisor . We are looking for individuals ready to move beyond mundane jobs and become a pivotal part of our Service Team. Whether you are an experienced advisor or a professional from another industry with a passion for people, we provide the training and support to turn your drive into a high-earning career. The "Right Fit" Candidate We are looking for builders, not job-hoppers. Because we invest heavily in our team, we are seeking candidates who are goal-driven and passionate about delivering exceptional guest experiences. If you view a guest as an interruption rather than an opportunity, this position is not for you. We are seeking organized, resilient individuals looking to plant roots, grow with our dealership, and achieve their maximum professional value.

Job Responsibilities Intelligent Intake:

Don't just take orders; investigate. Listen intently to guest concerns and ask the specific, probing questions that allow our technicians to identify issues quickly and accurately.

Maintenance Management:

Proactively analyze vehicle age, mileage, and type to determine manufacturer-required maintenance. Review service history to ensure lingering issues are finally addressed.

The Communication Loop:

You are the bridge between the bay and the guest. Obtain a crystal-clear understanding of technician recommendations and communicate the status of the vehicle every step of the way.

Guest Advocacy:

Thoroughly understand the guest's specific needs and situation. Providing transparent estimates and realistic repair timelines is critical to your primary goal: total guest confidence and satisfaction.

Requirements Commitment:

A resume reflecting stability and a strong work ethic.

Resilience:

Must work well under pressure and possess strong time-management skills.

Communication:

Fantastic communication skills are non-negotiable. You must be able to present complex information clearly to guests.

Qualifications:

Must possess a valid driver's license with a clean driving record. Willing to submit to a pre-employment background check and drug screen.

Attitude:

Must be coachable, positive, and team oriented. We can train the process; we cannot train the attitude. Why Join Brown's West Branch?

Expansion:

We are growing. New positions and leadership opportunities will become available as we move into our new facilities.

Benefits:

We support our team with a comprehensive package including 401k matching, Health/Dental/Vision insurance, Paid Time Off, Flexible Spending Accounts, and Tuition Reimbursement.

Environment:

A dealership where hard work and dedication to personal growth, family, and community are supported, recognized, and rewarded. Apply Now!

Job Type:

Full-time Pay:

$50,000.00 - $70,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Paid time off Relocation assistance Tuition reimbursement Vision insurance Application Question(s): Are you able to pass a pre-employment drug screening? Looking at your work history, have you held a single position for at least 12 consecutive months in the last 5 years?

License/Certification:

Driver's License (Preferred)

Work Location:

In person