CDL Route Delivery Driver / Customer Service Representative

Industrial CDL Route Delivery Driver / Customer Service Representative
1121 W Amity Rd, Boise, ID
Full-time Job Description
The Industrial CDL Delivery Driver / Industrial Customer Service Representative are responsible for serving walk-in customers and phone-in customers. When needed, will cover CDL Industrial Route, delivering and exchanging full cylinders, liquid vessels for empty ones and delivering freight to customers. Other responsibilities include, but are not limited to: Duties & Responsibilities
Essential Greet customers in a professional and enthusiastic way
Answer telephone calls promptly
Demonstrate in-depth knowledge of products, placement, availability, price and use
Efficiently assess customer needs for product or services
Sell welding and safety products and services to customer
Process customer orders and accurately input customer order into the computer
Handle cash sales accurately
Research products needed for customer special applications
Research and expedite customer back orders
Follow up on customer orders not processed correctly and remedy situation
Communicate with Purchasing Department regarding any special-order needs
Issue product sales quotes to customers
Keep sales literature current and organized
Track order delivery process in the computer
Load products into customer vehicles
Adhere to all established procedures, policies and safety Perform pre-trip inspection of truck
Load freight and accurately fills out truck manifest
Accurately fill out gas invoices
Deliver freight and gas cylinders to customers
Load and unload freight cylinders on truck
Frequently moving industrial gas cylinders
Perform other tasks as assigned or needed Additional Duties Fill liquid Carbon Dioxide tanks for customers
Assist outside salespeople, as needed
Issue product credits as needed
Maintain clean showroom and work area
Answer billing questions or direct to proper billing personnel
Participate in both vendor and Norco in-services
Wage $22-$26/hr DOE Knowledge, Skills & Abilities Ability to drive and back tractor trailer combination
Ability to perform tasks requiring manual dexterity (writing invoice, picking up small cylinders, rolling large cylinders, pushing cylinder cart, hand card, hand trucks, steering truck, etc.)
Ability to lift 50lbs on a regular basis and occasionally lift and/or carry objects weighing over 100lbs.
Knowledge of hauling hazardous material
Ability to accurately fill out truck manifest and gas ticket invoices
Load and secure freight and cylinders in trailer
Excellent customer service skills
Good organizational skills
Ability to work safely around special hazards (i.e. mechanical- operating lift gate, explosives - haul and work around flammable gas and non-flammable gas)
Ability to sit for extended periods of time
Ability to stand, walk lift, bend and twist (60 degrees) approximately 50% of the time
Basic understanding of which applications are used for different gases
Excellent verbal and written communication skills
Basic working knowledge of how welders, regulators and cutting equipment operate
Ability to multi-task
Working knowledge of computers
Be flexible to do other duties as assigned or needed Machines Operated Two-axle tractor with 27-foot trailer
Box/stake-bed truck
Liquid Carbon Dioxide Tanker tractor
Forklift (occasionally used)
Pallet jack (occasionally used)
Hand truck
Computer terminal
Multi-line phone system Education or Experience Required Experience driving two-axle tractors with 27 ft trailer preferred
High school graduate or equivalent
1 ear verifiable city delivery experience preferred
No at fault accidents or DOT moving violations in the past 3 years License or Certificate Required Class A or B CDL with Hazardous Material endorsement and excellent driving record
Tanker endorsement
Manual endorsement preferred (not required) Benefit Information
Norco offers a competitive compensation/benefit package, including: Employee Stock Ownership Plan (ESOP)
Health, Vision and Dental Insurance
Health Savings Account (HSA) Medical and Dependent Care Flex Accounts (FSA)
Life Insurance provided at no cost to employee by Norco Supplemental Accident, Disease, and Life Insurance options
Employee Tuition Reimbursement
401(k) with Employer Matching
Employee Discount on products sold by Norco Company Information
Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).
At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live. Norco, Inc is an Equal Opportunity/Affirmative Action EmployerNorco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Norco, Inc is a Drug-Free workplace.