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Automotive Service Advisor / Writer | Up to $75k & Weekends Off | Edwardsville
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Christian Brothers Automotive
Edwardsville, IL (In Person)
$75,000 Salary, Full-Time
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Job Description
Company DescriptionChristian Brothers Automotive
Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.
Responsibilities include, but are not limited to:
Greet every guest that enters our facility with hospitality and respectBuild long-term relationships between the store, yourself and our guestPresent the best solution to properly repair our guest vehicle in a way that is easy for them to understandHelp manage the store's workflow in an effective and efficient mannerConsistently and effectively sell our services without jeopardizing honesty and integrityMaintain a positive attitude and team atmosphere at all timesCommunicate on the phone in a clear professional mannerDirects, coordinates, and participates in performing customer service activitiesShuttle guest as needed in CBA branded vehicleEnsure that all repairs are performed to proper specifications.
Work together as a team and assist other employees as neededOther duties as assigned
Keeping a brisk work pace in a high-volume environmentAdditional InformationChristian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.
Benefits:
•Up To $75K Annually For Highly Qualified CandidatesClosed Every Weekend To Spend Time With Family & FriendsPaid Vacation & Paid HolidaysHealthcare Benefits AvailableMatching Retirement PlansOn-Going Training & Career AdvancementLocally Owned and OperatedEmployer-paid Financial Wellness Program and App, SmartDollar & EveryDollarChaplain Care Support AvailableWeekly Team LunchesContinuous Training Available Through The CBA Flywheel Learning SystemEmployee Point Store Access -Redeem Your Training Points For Awesome Swag & RewardsJob DescriptionJob Title:
Automotive Service Advisor /WriterLocation:
306 Great Place Dr. Edwardsville IL 62025Job Overview:
As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.
Responsibilities include, but are not limited to:
Greet every guest that enters our facility with hospitality and respectBuild long-term relationships between the store, yourself and our guestPresent the best solution to properly repair our guest vehicle in a way that is easy for them to understandHelp manage the store's workflow in an effective and efficient mannerConsistently and effectively sell our services without jeopardizing honesty and integrityMaintain a positive attitude and team atmosphere at all timesCommunicate on the phone in a clear professional mannerDirects, coordinates, and participates in performing customer service activitiesShuttle guest as needed in CBA branded vehicleEnsure that all repairs are performed to proper specifications.
Work together as a team and assist other employees as neededOther duties as assigned
QualificationsQualifications:
Excellent communication skills: Must be able to communicate clearly and effectively with technicians, guests, and other team members to ensure that everyone is in syncCustomer service skills: Must have strong customer service skills to answer customer inquiries, address concerns, and ensure that guests are satisfied with the work that is performed on their vehiclesStrong organizational skills and problem-solving skillsProficient in Windows-based computer software and automotive store applicationsWillingness to be coached and attitude of humilityDrive for success and a desire to growA background in a Customer Service, Sales, or Project Management role would be successful in this positionPrevious experience in an Automotive Sales, Advisor/Writer, or Sales/Estimator position preferredExperience using TekmetricDriving record acceptable to our current insurance carrierPhysical Requirements:
Being dependable and reliable for a position that is scheduled for Monday - Friday, 7am - 6pmBeing on your feet the majority of the workday (standing, walking, coordinating parts, etc.)Occasionally lifting and carrying objects over 50 lbs.Keeping a brisk work pace in a high-volume environmentAdditional InformationChristian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.