Truck Equipment Service Advisor

Truck Equipment Service Advisor Peoria, IL 61604 $18

• $24 an hour
• Full-time $18
• $24 an hour
• Full-time About us As leaders in the truck upfitting industry throughout Illinois, The Koenig family of Koenig Body & Equipment, Inc.

has been bringing quality truck equipment to communities throughout Illinois for four generations. Koenig Body & Equipment, Inc. along with their employees have decades of experience in building trucks that push, pull, plow, haul, or carry. We also sell all the parts, accessories, and options to go along with them. We are dedicated to customer service and strive to exceed our customers' expectations.

We install:

Service bodies Dump bodies Platforms Highway and personal plows Spreaders Lift gates Tarping systems Central hydraulic systems Pre-wet systems Van equipment Pickup accessories A service advisor for truck equipment acts as the primary liaison between fleet customers and the service department. Their main responsibility is to translate complex technical truck issues into clear repair plans and cost estimates for clients while managing the workflow.

MUST HAVE EXPERIENCE. PREFERRED CANDIDATES MUST HAVE LONG TERM, STABLE WORK HISTORY IN A RELEVANT FIELD. ABOVE AVERAGE PAY BASED ON RELEVANT EXPERIENCE!

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Core Responsibilities Customer Intake & Diagnosis :

Greet customers, verify vehicle information (including mileage and unit numbers), and document specific equipment concerns using open-ended questions.

Warranty Coordination :

Identify and process warranty claims, including manufacturer-specific recalls and federal emissions warranties.

Communication & Updates :

Provide consistent status updates to customers (often every two hours) regarding repair timelines and any found supplemental service needs.

Technical Knowledge :

A strong understanding of heavy-duty truck systems, diesel engines, and specialized truck equipment is crucial for accurate troubleshooting.

Communication :

Ability to translate "mechanic speak" into plain language and handle stressed customers with empathy and professionalism.

Sales Acumen :

Ethical upselling of preventative maintenance services to increase the "Hours Sold per Repair Order".

Note:

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. Koenig Body & Equipment, Inc. is an equal opportunity employer.

Job Type:

Full-time Pay:

$18.00

• $24.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Shift:

10 hour shift

Work Days:

Monday to

Friday Work Location:

In person