Automotive Service Advisor/Writer

Service Writer Landmark Ford East (Trucks), Inc., a part of the Landmark Automotive Group of Springfield, IL a leading automotive service provider dedicated to delivering top-quality service and maintenance to our valued customers is looking for a skilled and enthusiastic Automotive Service Writer to join our service team. Ford experience a plus.

Job Description:

As an Automotive Service Writer, you will be the primary point of contact for our Ford Truck and SUV customers, ensuring their needs are met with professionalism and efficiency. You will play a critical role in the service department by managing work orders, communicating with customers, and coordinating with technicians to ensure a smooth workflow.

Key Responsibilities:

Greet customers and assess their service needs Prepare detailed work orders and estimates for customers Communicate with technicians to understand and document service issues Provide accurate information and recommendations to customers regarding service and repair options Maintain up-to-date knowledge of automotive services and repair procedures Schedule appointments and manage the service calendar Follow up with customers on the status of their vehicles and any additional repairs needed Ensure customer satisfaction through exceptional service and communication

Qualifications:

High school diploma or equivalent; additional automotive training or certifications is a plus Proven experience as an Automotive Service Writer or similar role Excellent communication and interpersonal skills Strong organizational and time management abilities Knowledge of automotive systems and repair procedures Proficiency with computer software and automotive service management systems Ability to work in a fast-paced environment and handle multiple tasks simultaneously

What We Offer:

Competitive base salary, excellent commission structure with the potential for $55,000 to $80,000 annually. Health, Dental, Vision and Life Insurance 401(k) with a company match Paid Time Off and Paid Vacation Employee discounts on automotive services and products Ongoing training and development Landmark Automotive Group is a safe, drug-free workplace culture. We strive to achieve a diverse and inclusive work environment for everyone. We are proud of our participation in Getting Talent Back to Work-2nd Chance Employment.

EOE Pay:

$55,000.00 - $80,000.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person