Automotive Service Advisor Writer

Automotive Service Advisor / Service Writer DeFOUW Automotive - Lafayette, IN Are you the kind of person who can turn a stressful vehicle repair into a five-star customer experience? Do you thrive in a fast-paced environment where communication, organization, and problem-solving matter just as much as automotive knowledge? At DeFOUW Automotive, we're looking for energetic, customer-focused Automotive Service Advisor(s) to join our award-winning team. This is more than a job behind a counter — it's an opportunity to build relationships, grow your career, and become a trusted advocate for our customers. Why DeFOUW Automotive? DeFOUW Automotive has proudly been part of the Lafayette community since 1961. For decades, we've built a reputation for excellence, integrity, and customer care. We believe great employees create great experiences, and we invest heavily in the people who make that happen. When you join DeFOUW, you become part of a professional, supportive team that values hard work, accountability, and growth. What You'll Do As a Service Advisor, you'll serve as the connection between our customers and our service technicians. You'll help customers understand their vehicle needs while delivering an exceptional experience from start to finish.

Responsibilities Include:

Greeting customers and creating a welcoming, professional experience Listening carefully to customer concerns and documenting repair needs Scheduling service appointments and managing workflow efficiently Communicating repair recommendations clearly and confidently Providing estimates, timelines, and updates throughout the repair process Coordinating with technicians to ensure accurate and timely repairs Building trust and long-term customer relationships Helping drive service department performance and customer satisfaction Who We're Looking For We're looking for those who: Are driven and motivated to succeed Thrives in a fast-paced environment Loves helping people and building relationships Takes ownership and stays organized Communicates confidently and professionally Wants opportunities for growth and advancement Brings positive energy and a team-first attitude every day

Ideal Candidates Have:

Previous automotive service advisor, service writer, or dealership experience preferred Strong communication and customer service skills Ability to multitask in a fast-paced environment Basic automotive knowledge and understanding of vehicle maintenance Strong computer and phone skills Positive attitude and team-first mindset Professional appearance and demeanor Valid driver's license What We Offer We believe top talent deserves top rewards.

Benefits Include:

Competitive pay with performance incentives Health, dental, and vision insurance Short term, long term disability insurance Life insurance 401(k) with company match Paid vacation and holidays Ongoing training and career development Advancement opportunities Supportive leadership and team culture Employee discounts Join a Team That Values Excellence At DeFOUW Automotive, we don't just service vehicles — we build trust, relationships, and careers. If you're ready to join a dealership with deep roots in the Lafayette community that appreciates your talent and gives you the opportunity to grow, we'd love to meet you. Apply today and drive your career forward with DeFOUW Automotive.

Pay:

$55,000.00 - $85,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Retirement plan

Work Location:

In person