Automotive Service Advisor

Service Advisor - Stoops Buick GMC of Muncie P4 Automotive Group is a reputable automotive dealership group consisting of Stoops Buick GMC of Muncie, Leo Chevrolet of Indy, Leo Chevrolet GMC of Lebanon, and Leo Auto Group of Columbus. We pride ourselves on providing exceptional service and a wide selection of vehicles to our valued customers. As we continue to grow, we are seeking enthusiastic, motivated individuals to join our service team. Service Advisor As a Service Advisor, you will play a critical role in delivering an exceptional customer experience and coordinating vehicle maintenance and repair services for P4 Automotive Group. This position serves as the liaison between customers and the service department, ensuring a smooth, professional, and efficient service process from start to finish. The Service Advisor provides expert guidance, schedules appointments, communicates service recommendations, reviews estimates, and ensures customer satisfaction throughout the repair process. Duties and Responsibilities Customer Interaction Greet customers warmly and professionally while building positive rapport. Listen carefully to customer concerns, document vehicle issues, and gather the necessary information for service evaluation. Provide exceptional customer service by answering questions, explaining services, and setting clear, realistic expectations. Service Recommendations and Explanation Inspect vehicles, review customer concerns, and consult with technicians to identify needed repairs or maintenance. Communicate service recommendations clearly, including benefits, urgency, and estimated costs. Answer customer questions regarding parts, warranties, service options, and repair timelines. Service Appointment Scheduling and Coordination Schedule service appointments based on customer availability and service department capacity. Coordinate service timelines with technicians and keep customers informed of any delays or changes. Help ensure efficient use of service department resources to maximize productivity and customer satisfaction. Cost Estimation and Invoicing Prepare accurate and detailed cost estimates for services, parts, and labor. Review invoices with customers, explaining itemized charges, warranty coverage, and payment options. Collect payments, process transactions, and maintain accurate financial records. Customer Communication and Follow-Up Keep customers informed regarding repair status, estimated completion times, and any unexpected concerns. Provide regular updates by phone, email, or the customer's preferred method of communication. Follow up with customers after service completion to ensure satisfaction and address any additional needs. Documentation and Administrative Tasks Maintain organized and accurate records of customer information, vehicle history, service recommendations, and completed repairs. Utilize service management software and other computerized systems for accurate data entry and reporting. Collaborate with service team members and assist with administrative duties as needed. Requirements Previous experience as an automotive Service Advisor or in a customer service role within the automotive industry is preferred. Strong interpersonal and communication skills with the ability to build rapport with customers and team members. Excellent problem-solving skills and the ability to explain technical information clearly and professionally. Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines. Proficiency with computerized systems, including service management software, diagnostic tools, and basic office applications. Knowledge of automotive systems, parts, and repair processes is a plus. Ability to work in a fast-paced, customer-focused environment.

Pay:

$60,000.00 - $100,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Vision insurance

Work Location:

In person