Automotive Service Advisor - Bob Swope Ford

Join a Legacy of Excellence with the Swope Family of Dealerships! Since 1952, the Swope Family of Dealerships has been a proud part of the Hardin County community. With over 70 years of service and multiple locations across the area, we've built more than a business—we've built a legacy rooted in trust, integrity, and community connection. At Swope, we believe in more than just selling and servicing vehicles—we believe in supporting the people and neighborhoods around us. We're passionate about giving back and actively involved in local initiatives, and we encourage our associates to get involved.

The Service Advisor will:

Maintain Customer Service Index (CSI) rating as set by dealership's service manager. Responsible for the entire guest service experience from the service drive until vehicle is turned back over to the guest. Greet every guest at their car with a smile. Advise guests on the care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications. Effectively communicate to the guest the timeline of repair and maintenance. Follow up with progress calls and/or emails to guests regarding any changes in the estimate or pick up time. Communicate with technicians to ensure efficient work flow. Document repair and maintenance changes on repair order in the approved manner. Resolve guest concerns and questions. Maintain any certifications and trainings as required by the manufacturer. High School diploma or GED Must be 18 years old or older. Must have a valid driver's license. Broad knowledge of new vehicle technologies and computer skills. Ability to be analytical and multi-task. Self-motivated, enthusiastic presence in a team environment. Strong written and communication skills. Consistent and stable work history and work attendance. Professional appearance and work ethic. All potential employees must pass pre-employment testing to include a background check and drug screen Benefits PTO available first of the month after 60 days of employment Paid Sick Time available first of the month after 60 days of employment Eligible for Holiday pay at hire Health Insurance HSA - Health Savings Account with company contribution 401K with Company Match Vision Insurance Dental Insurance Company Paid Basic Life Insurance & AD&D Insurance Supplemental life insurance Company Paid Short Term Disability Long Term Disability Critical illness and Accident Coverage Prepaid Legal Insurance Identity Theft Protection Discount Programs Referral Programs Employee Assistance Program Pet insurance Wellness Reimbursement