Automotive Service Advisor

Automotive Service Advisor

KELLY INFINITI - 3.4

Danvers, MA Job Details Full-time $70,000 - $120,000 a year 2 days ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Opportunities for advancement Retirement plan Qualifications Service writing Spanish Customer service Auto service management High school diploma or GED Driver's License Quality control management Quality issues Automotive service CDK Dealership experience

Full Job Description Job Summary:

We are looking for a Service Writer to join our team! The right candidate will have automotive service advisor experience within a new car dealership. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control. Pay Guaranteed hourly salary paid weekly Bonus commission based on sales paid monthly Earnings based on experience and performance $70,000-$120,000 per year Benefits Competitive Pay Blue Cross Blue Shield Medical and Dental on Day 1 of Employment 401K after 90 days plus Employer Contribution Paid Time Off, Sick Time & Vacation Time Paid Training Many Career Advancement Opportunities Responsibilities Meet with customers and determine their needs for repair and/or service of their vehicle issues Increase customer satisfaction by building customer relations Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations Monitor the progress of each vehicle throughout the day, and update customers frequently Increase profitability by maximizing sales & executing retail promotions Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times Oversee and participate in quality control Participate in the development and documentation of standard operating procedures as appropriate Qualifications High school diploma or equivalent Valid driver's license & clean driving record Service advisor skills, good customer satisfaction skills, and quality control Automotive service advisor with CDK.ADP experience is a plus Ability to read, write and speak English fluently. Spanish is a plus. Ability to concentrate and accomplish tasks despite interruptions Multitasking skills Proficient use of computers/business machines Maintain a clean and professional appearance

About Us:

The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 55 years, we have been the North Shore's premier dealership group. We currently feature Nissan, Honda, Jeep, Chrysler, Infiniti, and Volkswagen. Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type:

Full-time Pay:

$70,000.00 - $120,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person