Automotive Service Advisor

Job Overview Brown Motors is hiring a performance-driven Automotive Service Advisor to run a high-volume, appointment-based service drive serving both retail and commercial customers. This role offers a structured schedule, clear expectations, and performance-based pay with realistic earnings from $45k-$65k entry level and $100k+ for experienced advisors. If you can manage repair orders, follow up without being asked, and communicate clearly with customers and technicians, this is a place you can build a long-term career. The Automotive Service Advisor is the primary owner of the customer experience from write-up to delivery. This role sits at the intersection of customers, technicians, and parts and is responsible for keeping work moving, expectations clear, and promises kept. You will manage active repair orders, recommend maintenance and repairs based on vehicle needs, and communicate clearly and consistently with customers throughout the service process. This is a high-volume, process-driven role that requires strong follow-up, organization, and accountability. Success in this position depends on your ability to run a structured daily workflow, maintain accurate documentation, and coordinate effectively with technicians to ensure work is completed correctly and on time.

Salary Range:

$45,000.00 - $100,000.00 per year Benefits Annual Base Salary + Commission Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Hands on Training Career Growth Opportunities Retirement Plan Evenings Off Requirements Ability to manage multiple repair orders simultaneously while maintaining accuracy, pace, and customer trust Working knowledge of automotive systems and maintenance needs. Prior dealership, fleet, or commercial service experience is strongly preferred Strong customer communication skills with the ability to explain technical information in clear, plain language Highly organized and comfortable operating in a fast-paced, appointment-driven environment Disciplined follow-up habits and attention to detail. If it's open, it's owned Professional presence and judgment. You represent the dealership at every customer touchpoint Team-oriented mindset with the ability to coordinate effectively with technicians, parts, and management Experience with Reynolds or similar dealership systems is a plus Responsibilities Own the customer relationship from check-in through vehicle delivery, setting clear expectations and following through on every repair order Assess customer concerns, review inspection results, and recommend maintenance and repair solutions with confidence and transparency Schedule and manage service appointments to support shop capacity, technician efficiency, and promised timelines Coordinate directly with technicians and parts to ensure customer concerns are clearly communicated and repairs are completed correctly Maintain daily follow-up on all open repair orders and proactively communicate updates, delays, or changes Educate customers on vehicle needs in plain language, building trust without pressure Protect customer satisfaction, effective labor rate, and shop flow through disciplined process execution Ensure accurate documentation and communication in Reynolds at every stage of the repair About Us Brown Motors has proudly served Northern Michigan since 1898 and remains family owned under fourth generation leadership. Located in Petoskey, Michigan, we represent Ford, Chrysler, Dodge, Jeep, and Ram and serve customers throughout the region. Our dealership continues to grow, with one of the largest service operations in Northern Michigan, including more than 40 service bays and a dedicated commercial and heavy-duty service facility. We support both retail customers and business fleets with sales, service, parts, and mobile support. At Brown Motors, we believe our people are our greatest asset. We focus on building a strong team culture built around professionalism, accountability, and long-term career growth. If you are looking for a stable company with deep community roots and a commitment to doing things the right way, Brown Motors offers an opportunity to build a meaningful career.