Service Advisor - Power Systems & Lube

Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician's time, invoicing work orders, and communicating quotes, job status and scheduling. We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!

Responsibilities:

Service Scheduling & Monitoring Routinely monitors equipment hours and generator service schedules to ensure contracted services are completed within the correct hour and date ranges. Assign jobs and work areas to Service Technicians based on skills and knowledge. Schedules CVAs from a regional perspective to ensure that regional resources are being used efficiently. Quoting & Vendor Coordination Supports the Service Manager in preparing accurate quotes and estimates for CVAs(Customer Value Agreement

• including parts only CVAs) and Goldstars service contracts and upcoming jobs.

Ensures precision by conducting on-site customer visits as needed to validate requirements and deliver exceptional customer service. Supports the Service Manager with coordinating and scheduling with third-party vendors for parts and services. Quality & Compliance Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer. Implement Contamination Control Guidelines and adhere to all safety rules, policies, and company standards. Promote and uphold the company's vision, mission, and values. Customer Relations Work closely with systems coordinator, project manager, and customer account manager for generator start ups. Proactively seeks customer feedback, address concerns, and resolve issues promptly. Advises Service Manager of all customer complaints. Maintain a professional image in all customer and community interactions. Team Leadership & Collaboration Assists in setting priorities for multiple jobs and support team workflow. Responds to employee issues and foster a positive, professional working environment. Participates in department meetings, customer events, and company communication efforts. Provide timely feedback, recognize performance, and motivate employee development. Coach employees on assignments and offer technical guidance as needed. Recruit, train, and develop team members in alignment with department goals. Technical Expertise & Development Exhibit strong technical and product knowledge of all equipment sold within the dealership's area. Engage in company-sponsored training to enhance skills and knowledge. Operational Support Collaborate with the Service Manager on department performance, profitability, and efficiency. Act as backup for the Service Manager when needed. Handles after-hours calls on a rotating basis to support customers and technicians. Other Duties Perform additional responsibilities as assigned.

Qualifications:

A High school and/or technical school education or equivalent combination of experience, training and/or education required. Strong customer service skills Strong computer skills Strong technical knowledge Excellent oral and written communication skills Strong time management skills Ability to multi-task As a family business for three generations, we currently employ over 800 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package: Health Insurance

• 3 plan options including 2 High Deductible plans Dental Insurance
• 2 plan options Vision Insurance Flexible Benefit Plan Basic Life/AD&D and Supplemental Life Insurance AFLAC options
• Cancer Insurance/Accidental/Hospitalization/Short Term Disability Short-Term Disability Coverage
• 60% of salary paid by Butler Maternity Benefit Holidays
• 7 days company paid Health Savings Account (with High Deductible Healthcare Plan options)
• Employer contribution up to $1000/yr Paid Time Off (PTO) 401(K) Plan 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution Employee Assistance Program (EAP)
• including Health Coaching SmartDollar
• employer paid financial planning program Legal Shield/ID Shield products EOE/Vet/Disability #LI-Onsite