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RV Service Writer / Parts Ordering
Job
Bill's RV Service, Inc.
Chichester, NH (In Person)
$50,960 Salary, Full-Time
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Job Description
Overview:
full time needed We are seeking a dedicated and detail-oriented parts rep/ service writer assistant to join our Automotive Service Team. The ideal Candidate will support the owner and act as a liaison between customers, insurance companies, vendors, service technicians and other team Members, ensuring that all automotive/RV repair needs are accurately communicated and addressed. This role requires strong organizational skills, a passion for the automotive/RV industry, and the ability to provide exceptional customer service.Duties:
- Greet customers, assess their automotive needs and document customer concerns and vehicle issues accurately on repair orders.
- Assist Owner in ordering any parts needed for all customer jobs, inventory and workshop.
- Check in all parts for customer jobs, inventory and workshop.
- Assist owner in maintaining accurate records of services performed and parts used on customer repair orders.
- Be the liaison between the owner and customers by following up with customers regarding their vehicle status.
- Assist owner in preparing estimates for major insurance and warranties repairs.
- Guide and help walk-in customers to buy parts.
- Assist in maintaining regular scheduled work by contacting customers when to bring and pick up their unit.
Experience:
- Previous experience in parts ordering and service writing or a similar role within the Automotive/RV Industry is plus.
- Familiarity with auto body repair.
- Knowledge of RV Components; electrical, plumbing, HVAC, appliances, air bakes, shocks, struts, and a general mechanical knowledge will be beneficial.
- Excellent Communication Skills are required to effectively interact with customers, insurance companies, vendors and team members.
- Ability to work in a Fast-Paced Environment while maintaining attention to detail.
- Proficiency in using a computer to email, upload pictures and create estimates for insurance companies.