BDC Service Rep (Automotive) Customer Service

Join Paramus Chevrolet - A VIP Automotive Group Dealership Paramus Chevrolet , a proud member of the VIP Automotive Group, is seeking a motivated and customer-focused BDC Service Representative to join our growing team. If you have experience in customer service, call centers, automotive service scheduling, or dealership BDC , this is a great opportunity to build a long-term career in the automotive industry. At VIP Automotive Group, we are known for our strong leadership, employee-first culture, and commitment to delivering exceptional customer experiences. We offer a professional work environment, ongoing training, and real opportunities for advancement. 🚀 Position Overview Full-Time | 5-Day Work Week Monday -

Friday:

10:00 AM - 6:00 PM 💼 What You ll Do (Key Responsibilities) Respond to inbound calls, internet leads, and service inquiries Schedule service appointments and coordinate customer visits Communicate with customers via phone, email, and text Assist customers with vehicle service needs and follow-ups Coordinate loaner vehicles, shuttle services, and repair timelines Work closely with service advisors, technicians, and parts department Perform cashiering duties (cash, credit card, checks, GM rewards, charge accounts) Balance daily transactions and complete end-of-day closing procedures Maintain accurate customer database and records Support marketing efforts, promotions, and online inquiries Deliver a high level of customer satisfaction and professionalism ✅ What We re Looking For Experience in customer service, BDC, call center, or automotive dealership preferred Strong communication and phone skills Ability to multitask in a fast-paced environment Organized, detail-oriented, and reliable Basic computer and email proficiency Professional appearance and positive attitude Must be punctual and team-oriented 💰 Compensation & Benefits $17/hour + commission pay Medical & Dental Insurance 401(k) Retirement Plan Paid Time Off (PTO) Employee Discounts (vehicles, parts, service) Supplemental Benefits (STD, LTD, Life Insurance) Employee Recognition Programs Ongoing Training & Career Growth Opportunities 🌟 Why VIP Automotive Group? Established, high-volume dealership group Promote-from-within culture Supportive leadership and team environment Long-term career growth in automotive retail 📍 Apply Today If you're looking for a BDC Representative, Customer Service Representative, Call Center Agent, or Automotive Service Coordinator role with growth potential- apply now and join our team!