Service Writer/Service Manager (Heavy Duty Truck and Bus Repair Shop)

Job Summary On-Site Fleet Service, a medium- and heavy-duty truck repair company with over 40 years of industry experience and four locations in New Jersey, is seeking an experienced Service Writer/Service Manager for our Rutherford, NJ location. This role is designed as a transition into a District Shop Manager position , working closely with and training under the current District Shop Manager while learning all aspects of the role and completing daily operational responsibilities. We are seeking a qualified candidate with prior experience in a truck repair facility service role. This position requires strong business management skills, diesel repair knowledge, and the ability to effectively communicate with both customers and technicians. Key Responsibilities Oversee daily shop operations, including management of staff and enforcement of safety standards Achieve company operational goals and performance objectives Maintain cleanliness, organization, and overall appearance of the shop, vehicles, and equipment Collaborate with sales staff to ensure shop profitability Build and maintain strong customer relationships by addressing concerns promptly and professionally Prepare accurate repair estimates and invoices Communicate job progress, updates, and delays to customers Ensure all repairs are completed efficiently and meet manufacturer standards Manage and supervise daily workflow and shop productivity Preferred Qualifications Experience working with multiple makes and models of medium- and heavy-duty trucks Strong computer skills; experience with shop management software (Bay-Master preferred) Minimum of 5+ years of experience in medium/heavy-duty commercial vehicle service Strong knowledge of diesel truck components and repair processes Self-motivated with a strong sense of urgency and willingness to learn and attend training Ability to prioritize and manage multiple tasks in a fast-paced environment Excellent written and verbal communication skills CDL (Commercial Driver's License) is a plus About Us On-Site Fleet Service is committed to helping every team member reach their full potential. We foster a family-oriented culture that encourages growth, creativity, and continuous learning, while providing the tools needed to achieve excellence in the workplace. Benefits Medical, Dental, and Vision Plans Company-paid Life Insurance Coverage 401(k) Program Employee Bonus Programs Paid Vacation and Holidays E04JI800jf5d40955vy