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Fleet Services Support Representative
Job
Penske
Reading, PA (In Person)
Full-Time
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Job Description
Fleet Services Support Representative
- Full Time Penske
- Reading, PA Posted on 06/18/26 (
Ref:
PAuzMaCSes)Position Summary:
This position is the front line ofmunication for our customers and field operations for all general legalization and Fleet Service process questions. Associates are expected to be subject matter experts and ensure a focus on customized analytics and customer experience. The position will also be partly responsible for team currency with industry trends and driving customerpliance with state and federal operating tax requirements. This position is located at our Corporate Campus in Reading, PA.Major Responsibilities:
- Perform analysis on customer operating tax accounts and tax returns to identify areas of improvement so that deficiencies and opportunities are identified andmunicated to customer and adjusted to ensure timely / accurate tax filing
- Provide assistance to customers with questions regarding operating tax filings, required operating authorities, and any other general legalization or cross departmental questions to ensure that customer is made aware of any credentialing changes that are needed and their questions are answered timely
- Provide guidance and assistance to customers with respect to all aspects of legalization requirements including International Registration Plan and International Fuel Tax Agreement / ensure customerpliance and proper legalization under these programs, all in the context of the customer experience
- Support Supervisor with basic data analytics efforts and process controls to ensure process performance and customer expectations
- Maintain an awareness of required legal operating authorities to ensure the department is current on all state and federal operating regulations to ensure that credentialing requirements are updated as needed
- Drive customerpliance with state and federal record keeping requirements, operating tax filings and mandated legal document submissions so that customer is informed of all requirements
- Other projects as assigned by the supervisor
Qualifications:
- High School Diploma or equivalent required. Bachelor's Degree preferred. If no degree, equivalent work experience is required.
- 3 years of customer service experience required
- 2 years of experience in a Legalization role or equivalent experience achieved in another role
- Knowledge of Operational Tax, IRP, IFTA preferred
- Must be proficient with MS Outlook, Word, Excel and Access
- Knowledge of AS400 preferred
- Excellent written and oralmunication / presentation skills required; must be able to articulateplex subject matter to diverse audience
- Excellentanizational skills
- Must have strong analytical skills
- Must be able to professionallywork
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required scle, work at the specific location required,plete Penske employment application, submit to a background investigation (to include past employment,cation, and criminal history) and drug screening are required.
Physical Requirements:
- The physical and mental demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable amodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate will be required to: read;municate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.