Automotive Service Advisor

Toyota Service Advisor Mike Kelly Toyota of Uniontown Mike Kelly Toyota of Uniontown is seeking a motivated and customer-focused Service Advisor to join our team. The ideal candidate will possess outstanding customer service and communication skills, along with strong automotive knowledge. As a Service Advisor, you will be responsible for managing the customer experience in the service lane-from initial greeting through service completion-ensuring a smooth, transparent, and professional process. As the primary point of contact, you will help customers understand their vehicle needs, coordinate with technicians, and provide timely updates. Our Service Advisors are trusted professionals who take pride in delivering an exceptional experience. We are a family-owned dealership offering a positive work environment, competitive compensation, health benefits, and a 401(k) plan.

Responsibilities:

Provide prompt, courteous, and professional service to all customers Serve as the liaison between customers and service technicians Accurately document customer concerns and service requests Recommend necessary maintenance and repairs based on technician findings Effectively sell technician labor and services to meet departmental goals Prioritize services and present clear repair options when applicable Keep customers informed of service progress, timelines, and costs Ensure all work is completed to customer satisfaction Maintain knowledge of vehicle systems to address customer questions

Qualifications:

Previous experience as an Automotive Service Advisor or in a related automotive/customer service role required (2+ years preferred) Strong understanding of automotive systems and maintenance services Excellent communication, interpersonal, and customer service skills Ability to multitask in a fast-paced environment Strong organizational and time management abilities Basic computer proficiency (dealership software experience is a plus; training provided) Professional appearance and demeanor Valid driver's license with a clean driving record Ability to pass a pre-employment background check and drug screening For immediate consideration, apply online today!