Breakdown Service Representative

Breakdown Service Representative Express Employment Professionals - 3.8 Chattanooga, TN Job Details Full-time $19.00 - $19.75 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Flexible schedule Qualifications Cost control DOT (Department of Transportation) regulations Problem-solving Mechanical knowledge Negotiation Full Job Description Job Overview We are seeking a dedicated Breakdown Service Representative to join our dynamic team. This role involves providing exceptional roadside assistance and customer support to internal clients (commercial drivers) experiencing vehicle and equipment breakdowns. The ideal candidate will possess general automotive knowledge, strong communication skills, problem-solving skills, and a proactive attitude to ensure prompt and efficient service delivery. As a Breakdown Service Representative, you will be the first point of contact for internal client in distress, guiding them through the process and coordinating with service providers to resolve their issues with urgency, compassion, and a passion for helping people. Duties Take incoming calls, document, and resolve commercial driver-reported maintenance and repair issues. Work with drivers to determine and isolate the issues in over-the-road breakdowns to identify the safest and most efficient resolution. Make safe and cost-effective decisions to facilitate quick repairs to maximize equipment utilization and driver safety Receive management approval for repair expenditures as needed. Quickly escalate complex repair issues to appropriate team members. Secure service for road repairs through established service and repair vendors. Set up road calls and direct drivers to authorized repair facilities. Ensure all

DOT/FMCSA

regulations, local, state, and internal company procedures and standards are followed. Follow-up regarding repair completion and payment as needed. Maintain working knowledge of DOT and company safety regulations. Build familiarity with mechanical terminology, standard repair times and costs, and the technical platforms/systems used in daily operations. Stay current on incoming emails; respond promptly and professionally to drivers, vendors, and internal partners. Develop strong awareness of U.S. geography, terminal locations, and relevant local and state regulations. Document all maintenance events thoroughly and accurately in company systems. Review repair estimates and negotiate when necessary to ensure cost control and proper repair decisions. Enter accurate data documentation that is needed by the maintenance department as well as supporting teams such as Parts and Warranty that work based off your notes. Participate in ongoing training, coaching, and one-on-one feedback sessions; accept constructive criticism and apply it to improve performance. Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce. Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice. Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.

SCHEDULE

Training:

Monday-Friday 8:00 AM-5:00

PM After Training:

Friday-Monday 12:00-10:00 PM (off Tuesday-Thursday)

STARTING PAY

$19.00/hour

Pay:

$19.00 - $19.75 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Vision insurance

Work Location:

In person