Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Automotive Service Coordinator (Call Agent)

Job

Nissan of Cookeville

Cookeville, TN (In Person)

$29,120 Salary, Full-Time

Posted 1 week ago (Updated 6 days ago) • Actively hiring

Expires 7/31/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
59
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

CALL CENTER & CUSTOMER SERVICE EXPERIENCE PREFERRED. BILINGUAL CANDIDATES ARE HIGHLY ENCOURAGED TO APPLY!
Job site is located at 931 S. Willow Avenue (former Hyundai of Cookeville building). Please call 931-261-0776 if you have any questions regarding the position.
OVERVIEW A
service call center representative is primarily responsible for answering inbound calls from customers regarding their vehicle service needs, scheduling service appointments, addressing inquiries about maintenance, warranty claims, and resolving customer concerns related to repairs, along with making outbound calls, all while providing excellent customer service and upholding brand standards.
Key responsibilities may include:
Handling inbound and outbound calls: Answering customer calls regarding service appointments, questions about vehicle maintenance, warranty inquiries, and general service concerns. Making calls to customers on these matters as well.
Appointment scheduling:
Efficiently booking service appointments based on customer availability and vehicle needs.
Customer information gathering:
Obtaining necessary details about the vehicle, service history, and customer concerns to accurately assess the situation.
Problem resolution:
Addressing customer complaints, troubleshooting issues, and finding solutions within company guidelines.
Customer follow-up:
Reaching out to customers regarding appointment reminders, service updates, and post-service satisfaction checks.
System updates:
Accurately documenting customer interactions, service details, and relevant information within the dealership management system.
Technical knowledge:
Maintaining a basic understanding of vehicle systems, maintenance schedules, and common repair issues.
Job Type:
Full-time Pay:
From $14.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance
Shift:
Day shift
Work Days:
Monday to Friday Rotating weekends Ability to
Commute:
Cookeville, TN 38501 (Required)
Work Location:
In person