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Automotive Service Advisor/Writer
Job
Nissan of Hampton
Hampton, VA (In Person)
$70,000 Salary, Full-Time
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Job Description
Automotive Service Advisor/Writer Nissan of Hampton Hampton, VA Job Details Full-time $40,000 - $100,000 a year 6 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Service writing Customer communication Sales Attention to detail Automotive service Organizational skills Full Job Description Job Summary We are seeking a knowledgeable and customer-focused Service Writer to join our team. The ideal candidate will have a strong background in automotive service. As a Service Writer, you will act as the primary point of contact for customers, ensuring their needs are met while facilitating communication between customers and technicians. Your expertise in service writing, along with your ability to manage service requests efficiently, will be essential in providing exceptional customer service. Duties Greet customers and assess their service needs regarding vehicle repairs and maintenance. Document customer concerns and accurately write service orders detailing the required work. Collaborate with mechanics to provide clear communication regarding repairs, parts needed, and timelines. Provide estimates for services including oil changes, brake repairs, tire services, and shock/strut replacements. Maintain accurate records of services performed and follow up with customers post-service to ensure satisfaction. Promote additional services based on customer needs and vehicle condition, enhancing overall sales. Stay updated on industry trends and advancements in auto service management. Qualifications Proven experience in service writing or a similar role within the automotive industry. Excellent communication skills with a focus on customer service. Ability to work collaboratively with mechanics and other team members. Sales experience is an asset to effectively promote additional services. Detail-oriented with strong organizational skills to manage multiple tasks efficiently. Join our team today and contribute your expertise to provide top-notch service to our valued customers!