RV Service Advisor/Writer

RV Service Advisor/Writer Valley RV Supercenter - 3.6 Kent, WA Job Details Full-time $70,000 - $125,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Referral program Qualifications Service writing Vehicle inspections Customer relationship building Customer retention Phone communication Upselling Greeting customers Mid-level High school diploma or GED Driver's License Driving Appointment scheduling Automotive service record keeping Under 1 year Customer complaint resolution Client interaction via phone calls Full Job Description We are a family owned and operated RV dealership of over 60 years. We are looking to add an additional service advisor to our team. Our current advisors have been with us for over a total 19+ years! Our dealership is rapidly growing and with growth requires additional support.

YOU MUST BE A QUALIFIED EXPERIENCED SERVICE ADVISOR TO APPLY!

We are looking for an individual with a proven track record! The perfect individual will have previous service advising experience as well as have worked in the RV industry! Hitch & Tow or Trailer Hitch/RV Towing/Camping World experience preferred as well. Our advisor positions do not open often and this opportunity will be available for the qualified individual. Here at Valley RV Supercenter, we take pride in building lasting relationships with our customers while helping to maintain and repair their RV.

Requirements:

Experience in the automotive/RV service industry with a proven sales record showing you are a top performer. If you have no experience, please do not apply. We are seeking an individual with experience and time in the industry. Clean Driving Record & the ability to pass a drug test. We offer a great compensation plan that is based on sales production and hours per repair order sold. Other benefits include, paid vacation, medical, dental and an employer matching 401k. Please contact Matt Lynch (Service Manager) to discuss this exciting opportunity.

Phone:

253-737-2076

Email :

Apply within indeed.

VALLEY'S MISSION STATEMENT

At Valley our team takes pride in providing the best products, services, and working environment to meet and exceed the changing needs of our customers, employees, and community. "WE CARE"

VALLEY'S FOUR OVERALL GOALS 1.

Develop consistent methods of improving communication with employees and customers by assessing their needs and acting upon them. 2. Show care and concern for fellow employees. Provide positive recognition for a job "well done." Evaluate employee's performance on a regular basis. 3. To deliver what the customer wants, on time, and exceeding their expectations. Find a way to say "Yes." 4. Treat customers and employees in a professional and compassionate manner. We are Ladies and Gentlemen serving Ladies and Gentlemen. 20 FOOT RULE Anytime any employee of Valley comes within 20 feet of a customer it is that employee's responsibility to make sure the customer's need is being fulfilled. If there is no one attending to that customer, he or she becomes your responsibility. Greeting every customer by all Valley employees with a smile and a warm, "Hello, how are you today? Can I be of assistance?" will go a long way towards increasing Customer Satisfaction and showing our customers, "We Care."

RESPONSIBILITIES

The Service Advisor is responsible for maximizing customer service satisfaction and retention by minimizing customer service comebacks. He or she is the primary communication link between the customer and the dealership.

DUTIES:

Greet and wait on the customer upon arrival. Answer phones promptly and schedule Service appointments. Interacts with Service customers through good communication and verify complaints or concerns with customers. Perform visual inspection or road test if needed. Documenting all results. Print repair order with complete customer information, address, work and home phone numbers and vehicle information, serial number, make, model and color. Also include complete customer complaints and price estimates. Discuss needed services as detailed on the repair order. Based on time and mileage, recommend any other services needed. Discuss with customers the difference between factory recommendations and what Valley recommends. Discuss with the customers the difference between factory coverage and consumer coverage as applicable to warranty. Advise customers on needed repairs found while vehicle in Service and up sell these needed services. Communicate with customers about updated prices at time of selling these needed services. Inspect and road test work completed as necessary to assure customer satisfaction. Communicate with Service Manager on customer concerns and complaints.

QUALIFICATIONS

High school diploma or equivalent. Ability to read and comprehend instructions and information. Valid driver's license and a good driving record. Ability to communicate with customers. Good judgment. Drug Free. Must have previous service advising experience, previous experience is not negotiable. You must have prior proven experience as a service advisor.

WORKING CONDITIONS

The Service Advisor job is a physically demanding position. He/she will stand six to eight hours per day. Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and non-hazardous materials.

Job Type:

Full-time Pay:

$70,000.00 - $125,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Shift:

8 hour shift

Work Days:

Monday to Friday Weekends as needed

Work Location:

In person