Automotive Service Advisor

Automotive Service Advisor Ruddell Auto - 3.3 Port Angeles, WA Job Details Full-time $66,000 - $110,000 a year 12 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Qualifications Service writing Estimating software Customer communication Oil change Sales transaction processing Mechanical repair Auto service management Cash register operations Computer-aided vehicle damage estimating Alignment Dealership experience Full Job Description Job Summary We are seeking a dynamic and customer-focused Automotive Service Advisor to join our fast-paced dealership team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your energetic approach will ensure a positive customer experience, guiding clients through service options, scheduling appointments, and coordinating with our skilled technicians to deliver top-quality automotive care. If you thrive in a lively environment and possess a passion for automobiles and exceptional customer service, this is the perfect opportunity to accelerate your career in the automotive industry. Duties Greet customers warmly and listen attentively to understand their vehicle concerns and service needs Explain repair and maintenance procedures clearly, providing detailed auto estimates and service recommendations Coordinate with technicians to prioritize repairs, ensuring timely completion of services such as oil changes, brake repairs, transmissions, alignments, suspension work, tire services, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs Upsell additional services and maintenance packages to enhance vehicle performance and customer satisfaction Manage cash handling transactions accurately and maintain detailed service writing records Maintain comprehensive documentation of all service activities, including repair orders and customer communications Foster long-term customer relationships through excellent service advice and follow-up support Requirements Proven dealership experience or automotive service management background Strong mechanical knowledge across various automotive systems including transmissions, brakes, suspensions, tires, diesel engines, and alignments Hands-on mechanic experience or familiarity with automotive diagnostics is highly desirable Excellent customer service skills with the ability to communicate technical information clearly and professionally Experience in auto estimating software and sales techniques to promote additional services effectively Knowledge of automotive repair procedures such as oil changes, auto body repairs, shocks & struts replacement, air brake systems, wheel alignments, and tire servicing Ability to handle cash transactions accurately while maintaining a friendly attitude Automotive service or technician experience preferred; familiarity with dealership operations is a plus Join our team today to be part of an energetic environment where your automotive expertise makes a real difference! We value motivated individuals who are eager to deliver outstanding service while advancing their careers in the vibrant world of automotive care.

Pay:

$66,000.00 - $110,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person