Bike Shop Technician

JOB DESCRIPTION

Position/Title:

Bike Shop Technician FLSA Designation:

Hourly Non-Exempt Part-Time Seasonal (on or about 6/1/2025 - 9/30/2025)

Department:

Bike Shop Reports To:

Bike Shop Manager / Marketing & Sales Manager Position Summary Responsible for appropriately fitting guests for rental bicycle equipment, operating a cash register, focusing on exceptional customer service, customer safety, and working safely. Primary Responsibilities/Duties Bike Shop Technician Sizes and selects appropriate equipment Perform inspections and routine maintenance Performs basic repairs for customers Process and receive payments, issues change, and receipts for lift ticket, season pass, rental, repair, and retail orders by cash, check, or credit/debit card Communicates with supervisor on refunds, credits, or discounts due to customer Test the bikes to make sure they are safe Ensures that cash register has adequate cash/change available; notifies supervisor in advance of cash/change shortfall Responsible for the security of the register; never leaves the register unattended when logged in and never shares login information with others Balance and reconcile daily deposit sheets with supervisor Maintain and balance sales/cash drawer Other duties as assigned within the Rental Shop Core Skills Strong knowledge and understanding of bicycle equipment and technology Strong communication ability (both written and verbal) Advanced mechanical skills Ability to perform basic financial transactions, including counting money and making change Honest, friendly, and enthusiastic customer service skills Able to handle large groups, adults, children, and special needs visitors in a professional manner Professional, positive attitude in all interactions Able to lift 40 pounds repeatedly Ability to learn/use company-provided software Ability to work efficiently in a fast-paced environment Tools/Equipment Hand tools Power Tools Certifications/Licenses/Training Must be 18+ years old for cash handling UBI course encouraged All Safety Training related to position, including company-wide safety processes and procedures Work Environment This position is based indoors. Must be able to walk on even/uneven/slippery terrain, climb/descend even/uneven/slippery terrain, climb/descend stairs, stand and/or sit for long periods of time, bend, stoop, reach, push, pull, and lift a minimum of 30 pounds. Customer Service/Guest Relations Key public interaction position. Develop and maintain positive public perception of the department/company. Attendance This position requires the ability to maintain flexibility in a work schedule, which will include weekends and holidays. The Bike Shop is open Thursdays from 1pm-8pm (through the beginning of August) and Fridays - Sundays from 10am-6pm during bike season. Acknowledgement I acknowledge I have reviewed the content of this job description and understand that if I have any physical limitations or require any reasonable accommodations in order to perform my job, I must immediately inform Human Resources and my supervisor. This job description is not intended to be an exhaustive list of all the duties, responsibilities, or qualifications associated with the job. _________________________________ _______________________________ Employee Signature Date _________________________________ Printed Name Job descriptions are not intended as and do not create employment contracts. Powderhorn Pacific LLC maintains its status as an at-will employer. Employees may be terminated for any reason not prohibited by law.