Rider Experience Specialist

Rider Experience Specialist Posted by Project Bike on 05/15/2026 Job Basics

Industry Sector:

Bike

Job Categories:

Sales - Company Rep & Support

Company Type:

HardGoods/Equipment

State:

OR

City:

Bend

Country:

United States

Required Experience:

Job Type:

Full Time

Salary:

DOQ Required to

Relocate:

No Required to

Travel:

No

Employee May Telecommute:

No

Job Seeker Must Live Within:

25 miles Job Description & Requirements Rider Experience Specialist | Project Bike Bend, Oregon About Project Bike Project Bike is a premier retailer built around professionalism, technical expertise, and exceptional rider experiences. We serve passionate cyclists across all disciplines of riding and levels of expertise. We are different, better, bike. We believe bike retail should feel inspiring, approachable, and genuinely helpful. From premium bike builds and components to expert service and thoughtful guidance, every interaction matters.

Our goal is simple:

help people ride more and enjoy it more. The Role We're looking for a Rider Experience Specialist to join our team. This role sits at the intersection of sales, communication, and technical knowledge. You'll help customers navigate purchasing decisions, solve problems, and create experiences that build long-term relationships with the shop. The ideal candidate is confident communicating with riders of all experience levels, thrives in a fast-paced environment, and brings a strong understanding of modern bicycles, components, and riding culture. What We're Looking For Strong Cycling Knowledge You understand bikes, components, fit, and rider needs. Shop experience is valuable, but deep involvement in cycling culture counts too. Customer-Focused Mindset You enjoy working with people and take pride in delivering a high level of service. You listen well, communicate clearly, and make customers feel welcomed and supported. Professionalism & Initiative You're organized, dependable, and motivated to contribute wherever needed. You work well independently while remaining highly collaborative with the team. Passion for Learning You're excited to continue developing your product knowledge, sales skills, and technical understanding of the industry. Responsibilities Guide customers through bike, component, accessory, and apparel purchases Deliver thoughtful product recommendations based on rider goals and experience Support a clean, organized, and visually strong retail environment Assist with operational and service-related tasks as needed Contribute to a positive shop culture and strong community presence Represent the Project Bike brand with professionalism and enthusiasm Why Project Bike? Work in one of the country's premier cycling destinations Join a passionate, collaborative, rider-focused team Opportunities for long-term growth within the company Employee pricing on bikes, components, and gear Competitive compensation and full-time benefits How to Apply Send a resume and a brief introduction to: infoprojectbikebend Lastly, please answer the following question: What motivates you to do great work when nobody is watching? About Project Bike Project Bike is a premier retailer built around professionalism, technical expertise, and exceptional rider experiences. We serve passionate cyclists across all disciplines of riding and levels of expertise. We are different, better, bike. We believe bike retail should feel inspiring, approachable, and genuinely helpful. From premium bike builds and components to expert service and thoughtful guidance, every interaction matters.

Our goal is simple:

help people ride more and enjoy it more.