Infrastructure Maintenance Technician III

Job Description:

At Sparklight/Cable One and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of the following states:

AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success

• Provides server and infrastructure maintenance for multiple datacenters (including acquisitions).
• Performs daily ticket analysis and ensures remediation of outstanding issues.
• Manages complex work orders, problems, or tasks within a structured ticket management system.
• Installs new clustered infrastructure software releases and system upgrades for virtual environments, evaluates and installs patches, and resolves infrastructure software related problems.
• May assist with analysis of hardware and software capable of meeting network, systems, and user requirements.
• Maintain preventive maintenance strategies
• Plans, coordinates, collaborates, and executes Lifecycle Management activities and projects
• Monitors the performance of systems and takes appropriate proactive steps to ensure appropriate availability.
• Security vulnerability remediation
• Contribute to migration and integration efforts with acquisitions to consolidate infrastructure
• Performs implementation of new hardware and/or software following written documentation and guidance
• Automates tasks that can include various scripting languages and APIs to support process improvement.
• Works overnight hours to contribute to 24/7 operations
• Mentors and trains less senior Maintenance Administrators Detailed Responsibilities
• Runs maintenance operations within designated maintenance windows
• Adheres to established Change Management procedures
• Monitors and manages backup status and recovery functionality in Rubrik
• Manages complex work orders, problems, or tasks within ServiceNow
• Analyze tickets within ServiceNow to ensure remediation of all issues
• Patches Windows and/or Linux servers in multiple environments on a schedule through SCCM or Satellite
• Patches hypervisor (Nutanix, VMware, HyperV) infrastructure in multiple environments on a schedule
• Replace hardware failures on various platforms
• Demonstrate the ability to read and understand most scripting languages
• Demonstrate the ability to understand and modify existing scripts (various languages) as needed
• Demonstrate the ability to create new scripts (various languages) as needed
• Contact and work with vendors as needed for various troubleshooting situations
• M.

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