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Job Description
JOB REQUIREMENT SUMMARY
Oversee the property grounds, public areas, and hotel guest rooms. Responsible for the preventative maintenance of the hotel guest rooms, public space and all related equipment. Perform other duties as needed and requested by management
QUALIFICATION STANDARDS
Education & Experience :
High School diploma equivalent required. Three years of commercial maintenance experience required. In-depth knowledge of HVAC, plumbing, electrical, and general maintenance required.
General Requirements:
Effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Soch Standards, as required by scheduling. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Soch Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Willing to work on weekends and holidays as required. Always maintain a warm and friendly demeanor.
Physical requirements:
Ability to stand during entire shift. Heavy work - Exerting more than 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects Long hours and flexibility occasionally required.
RESPONSIBILITIES & FUNCTIONS
Primary Functions:
Maintenance Operations:
Perform preventative maintenance, repairs, or makes recommendation for repairs, of all mechanical/electrical, HVAC, refrigeration, and plumbing systems, all building components and furniture, fixtures, and equipment. Maintain a clean and organized environment in the maintenance room.
Profit:
Effectively support the control and management of all maintenance operational expenses including labor, overtime, supplies etc., and seek and suggest cost saving strategies.
Quality:
Guest Service:
Work closely with Front office staff and housekeeping department to ensure that the hotel meets/exceeds Soch's and brand standards for guest satisfaction.
Guest Requests:
Satisfy all guest requests/work orders in accordance with the Soch training and standards.
Communication:
Politely greet and acknowledge all guests and hotel associates as encountered. Safety & Security Perform maintenance functions in a safe manner and without jeopardizing personal, associate or guest health, safety, or security. Use the Lockout/Tagout system before performing maintenance work.
Emergency:
In case of an emergency, strictly follow the Soch safety and security training and protocol.
Leadership Work Ethic:
Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Soch's Standard Operating Procedures
