Hotel Maintenance Staff

Hotel Maintenance Staff San Mateo, CA Job Details $26 an hour 1 day ago Qualifications Maintenance inventory management Preventative hardware maintenance Guest relations Landscape maintenance Safety inspections for hazard identification Pool maintenance Mid-level Customer inquiry handling Maintenance activity documentation Appliance repair Task prioritization Cleaning HVAC system repair Hotel safety procedures Facilities maintenance

Full Job Description SUMMARY:

Responsible for the preventative maintenance of the guest rooms and public spaces, and the completion of work orders.

ESSENTIAL FUNCTIONS

1. Complete preventative maintenance checklist on guest rooms, public areas and back of house as scheduled 2. Report completed maintenance to Operations Manager and/or General Manager 3. Maintain a current inventory of guest room care parts and materials 4. Prioritize and complete work orders in a timely fashion 5. Participate in the keeping of a maintenance work order log 6. Inform hotel guests, as needed, of the maintenance procedures completed on their guest room 7. Check all stairways and landings as needed for safety hazards. Repair as needed 8. Check fences for upkeep requirements. Repair as needed 9. Check property signage and lighting for upkeep requirements. Repair as needed 10. Repair HVAC as needed. Clean HVAC coils semi-annually, or as needed 11. Repair appliances as needed 12. Flip mattresses in suites as directed by manager 13. Responsible for pool and spa maintenance procedures 14. Responsible for lawn and grounds maintenance procedures 15. Responsible for knowing hotel emergency procedures 16. Follow all hotel safety guidelines and requirements 17. Bring all lost and found items to the supervisor's or manager's office for logging and storage 18. Report immediately to a supervisor or manager any out of the ordinary situation in the guestrooms including unreported pets, parties in the suite, unusually dirty suites, a vacant suite when the room is thought to be occupied, or an occupied suite when the room is thought to be vacant 19. Monitor and replenish guest room key inventory as needed. Administer program to maintain all locks and keys on property 20. Responsible for the proper administration of key control for issued keys 21. Responsible for the proper administration of keys left by guests in suite 22. Use the

L.E.A.R.N

Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify) 23. Check smoke alarms in guest rooms, meeting rooms, public spaces, and back of house areas on a regular schedule 24. Assist maintenance tech, Operations Manager, and General Manager in the identification of persistent, consistent, or major maintenance problems 25. Communicate to the requesting party the completion of maintenance requests 26. Accommodate guest special requests courteously 27. Answer guest questions regarding hotel property and local area findings and services 28. Carry out any reasonable request by management that I am capable of performing. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let your manager know immediately.