Window and Door Service Technician

Window and Door Service Technician Mountain View Pella - 2.7 Colorado Springs, CO Job Details Full-time $20 - $25 an hour 1 day ago Benefits AD&D insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Record keeping Customer relationship building Interpersonal skills Client relationship development Windows Customer inquiry handling Databases High school diploma or GED Database management Task prioritization Problem-solving Organizational skills Full Job Description Pella believes in the power of the human potential. Hiring amazing talent is core to our ability to serve our business and residential communities. As our Window and Door Service Coordinator , you will have a direct impact on Pella's ability to add to our success. Mountain View Pella is an independent business that distributes products manufactured by Pella Corporation to a variety of customers (e.g., homeowners, builders, and general contractors). With one showroom serving multiple areas throughout the state of Colorado we are one of the top distributors in the United States of Pella window and door products. Pella corporation is known for its 95-year history of innovation, providing outstanding products, and environmental stewardship. At the branch level, our success is due to providing our customers with a world class experience. SUMMARY We are seeking a Window and Door Service Coordinator who will be responsible for ensuring customer satisfaction by providing answers and resolutions to more complex technical questions. A problem solver who can demonstrate initiative, accuracy, and follow-through. They must have strong organizational skills, multi-tasking and prioritize while working in a fast-paced environment.

ESSENTIAL DUTIES & RESPONSIBILITIES

Resolve customer technical issues by obtaining information, identifying the problem and providing technical assistance. Provide information about the products and services. Document and update customer records based on interactions within the Pella systems. Continually develop and maintain a knowledge base of the evolving products and services. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities and essential job functions include but are not limited to the following: Diagnose and service performance/warranty issues with windows and doors. Stock products and parts for successful completion of service events. Provide status updates to customers, sales personnel, and management. Interface with the customer to set expectations and overcome obstacles. Approach every situation with a commitment to customer satisfaction and a service ethic that demonstrates that we will never abandon our Pella customers. Other duties as assigned.

WHAT IT TAKES

High School Graduate or GED. Previous experience in customer service, sales, or another related field. Excellent verbal and written communication skills, the ability to effectively communicate with customers that may be confrontational, diplomacy in working with both internal and external constituencies, building strong customer relationships. Capable of effectively presenting information and responding to questions from groups of managers, clients, customers, and the general public. Ability to work with various departments and build relationships. Time management and prioritization to ensure excellent execution. Solid organizational skills, especially ability to meet deadlines. Proven ability to work in a deadline-driven environment and handle multiple projects simultaneously. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to navigate in a Microsoft Windows environment, including finding files in a directory structure and opening/saving/closing files and Pella proprietary systems. Skills in database management and record keeping.

WHY PELLA?

Our success is built on striving to exceed customer expectations and delivering a best-in-class experience. Our team is performance-focused and driven to achieve success in everything we do. Becoming better, faster and more customer-centric underscores our day-to-day business. We work hard, but also play hard and have a fun environment. We are proud to have several tenured employees, as there are many opportunities in our company to grow and develop -- truly a place you can make a career.

PELLA PERKS

Medical / Dental / Vision 401k Basic Life and AD&D Paid Time Off (PTO)

EEO EMPLOYER

Mountain View Pella is an Equal Opportunity Employer and supports a diverse workplace free from all forms of unlawful discrimination. All employment decisions at Mountain View Pella are based on business needs, job requirements and individual qualifications, without regard to race, color, genetic information, national origin, creed, religion, sex, sexual orientation, gender identity or expression, marital status, family or parental status, veteran status, disability status, political affiliation or any other status protected by the laws or regulations in the locations where we operate. Mountain View Pella will not tolerate discrimination or harassment based on any of these characteristics. Mountain View Pella encourages applicants of all ages.

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person