Field Associate - Short Term Rentals

About Impact STR Impact STR is a Jacksonville-based short-term rental management company focused on delivering exceptional experiences for property owners and guests alike. As part of the Impact Holdings group, we combine data-driven operations with hands-on local service to maximize owner returns and guest satisfaction. Our team is small, fast-moving, and deeply committed to doing things right. Who We're Looking For We're looking for a dependable, detail-oriented professional to serve as the boots-on-the-ground for our growing portfolio of short-term rental properties. This is a hands-on field role that blends property inspections, supply and linen logistics, light maintenance, and on-call support into a varied but structured daily routine. If you take pride in consistent, high-quality work — if you follow through, stay organized under pressure, and genuinely care about the spaces and people you support — you'll thrive here. No two days are exactly alike, but the standard never changes. What You'll Do Property Inspections & Field Coverage Conduct unit inspections prior to guest and owner arrivals to confirm each property meets company standards Document property conditions during walk-throughs, flagging maintenance issues or supply gaps Coordinate and be present for unit appointments including furniture deliveries, cable/internet installs, appliance replacements, and HOA walk-throughs Distribute owner gifts and manage mail handling on standardized mail days Replace electronic lock batteries and address minor hardware issues during property rounds Linen & Supply Operations Prepare and complete all unit linen bags for scheduled cleans each day Wash, dry, sort, fold, and organize linens, terry, blankets, and bedspreads to company standards Operate commercial washers and dryers in a laundry facility or on-site as needed Monitor linen inventory daily and restock proactively to ensure availability for upcoming cleans Inspect linens flagged as unsalvageable — confirm discard or return to rotation Print and review the full cleaning schedule weekly; prepare unit bags in advance for upcoming cleans Conduct weekly full inventory counts, adjust stock levels, and deep clean linen room and storage areas Coordinate with laundry vendors to confirm pickup/delivery schedules and weekly volume needs Run supplies, linens, pool passes, and unit consumables to properties as needed Communicate supply needs to the PM team in a timely manner to prevent shortages Light Maintenance & Preventative Care Perform routine light maintenance tasks such as replacing light bulbs, fixing door hinges, and unclogging drains Change HVAC filters on a scheduled 3-month cadence; document and process each change Observe and report any property damage, safety hazards, or items requiring professional service Use appropriate tools, chemicals, and cleaning products in accordance with company standards On-Call & Team Support Participate in a shared on-call rotation, providing after-hours field availability on a scheduled basis Respond promptly to escalated field-level guest or owner concerns including maintenance issues and unit access problems Confirm housekeeping cleans are complete and communicate any discrepancies to the PM team Support key distribution and coordinate with incoming office personnel as needed Maintain consistent communication with the PM and front desk teams via Slack and phone throughout the day Attend all required team meetings and support colleagues when needed

QUALIFICATIONS

What We're Looking For Availability Sunday through Saturday, with flexibility for early mornings and evenings as needed Reliable personal transportation — frequent travel between worksites is a core part of this role Strong attention to detail and the consistency to follow established processes every time

Tech-comfortable:

able to use mobile apps, tablets, and property management software Professional communication across all channels — phone, text, email, and Slack Ability to self-manage a varied daily workload with minimal supervision Prior experience in property management, hospitality, housekeeping, or facilities maintenance is a plus Calm, service-oriented mindset — you take your work seriously and treat every property like it matters Physical Requirements Ability to stand, walk, and remain on your feet for extended periods throughout the workday Regularly push, pull, and lift Ability to reach overhead and below the waist, and to bend, stoop, squat, kneel, and twist as needed

Compensation, Benefits & More Compensation:

$17 - 19 an hour

Benefits:

Paid time off such as PTO, sick days, and vacation days Health insurance Life insurance Dental insurance Vision insurance Retirement benefits or accounts Short term disability insurance

Location:

Fernandina Beach, Florida 32034

Job Type:

Full-Time