Resident Relations/Apartment Maintenance Secretary

Asden Management, a rapidly growing Real Estate Management Company with properties in several states, is looking for excellent employees to add to our team! We are currently seeking a full time Resident Relations Coordinator at The Grand Apartments, a 564-unit luxury residential apartment community located in Cherry Hill, New Jersey. Job responsibilities include, but are not limited to, the following: Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments. Quickly complete Maintenance Service Requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters. Schedule Contractors Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a daily basis. Maintain open communication with Property Manager and Maintenance Supervisor Assist in planning resident functions Attend functions and participate as host for any functions as directed by the Property Manager Responsible for maintaining a high level of professionalism with tenants and working to establish a positive rapport with every tenant/prospect Update customer information in the system during and after each communication with tenant/ prospects Inspects property on a regular basis to assess condition of buildings and grounds, and to ensure that empty units are ready for new tenants. Ensures all turns/make ready apartments are completed timely and satisfactorily Manages tenant emails, calls and complaints regarding maintenance as well as fielding calls and routing them to the right person Responsible for inspecting units and completing move out inspections. Communicate with residents via email blasts; assist residents with service portal Reports any problems or issues to property manager. Manages work order flow and Make-ready Units Responsible for placing Supply Orders. Prepare Invoices for A/P department to process.

Job requirements:

Strong Multitasking skills Responsible and Organized. Proficient in Excel, Word and Outlook. Yardi experience a plus. Basic Knowledge of Maintenance preferred Previous Apartment Residential Property experience required. Competitive salary and benefits package offered!

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance

Education:

High school or equivalent (Required)

Experience:

Apt Residential Property office: 1 year (Required)

Yardi:

1 year (Preferred) Ability to

Commute:

Cherry Hill, NJ 08034 (Required)

Work Location:

In person