Zoom Proctor/Academic and Technology Support (Pool)

Zoom Proctor/Academic and Technology Support (Pool) Kingsport, Tennessee, United States Staff Staff Part-Time Temporary Closing on: May 31 2026

Title:

Zoom Proctor/Academic and Technology Support (Pool)

Employee Classification:

Part-time/temporary

Institution:

Northeast State Community College

Department:

Multi-Campus Programs

Campus Location:

Kingsport, Gray & Elizabethton Campuses

Salary:

$16.50 hourly, up to 20 hours a week. Job Summary ing to the Administrative Coordinator, the Zoom Proctor is responsible for monitoring Zoom rooms, including distributing and collecting students' assignments, proctoring quizzes, and troubleshooting Zoom equipment issues by following directions given by appropriate IT and technical support personnel. This is not a remote position. Job Duties

• Monitors Zoom Room, including distributing or collecting students' assignments, proctoring quizzes/exams, and troubleshooting Zoom equipment issues by following directions given by appropriate IT technical support personnel.
• Provides Zoom training to faculty and appropriate staff on the assigned campus.
• Assists students with questions and minor technical issues associated with the Learning Resource Center.
• Assists faculty, the campus director, and other personnel, as needed (providing instructional supplies, making copies, creating and posting signage, preparing and sending interoffice mail, answering the phones, etc.)
• Greets, directs, and assists visitors and students, including directions to appropriate classroom or campus building as assigned.
• Provides classroom or laboratory access as requested by the instructor(s).
• Performs first-level diagnosis and troubleshooting support for end-users of technologies supported by the College's Media Services and IT units.
• Assists with multimedia system technology installation, maintenance, troubleshooting and provides support to end-users.
• Assists with preventative maintenance and inventory of on-siteputer, multimedia equipment and peripheral devices.
• Completes other duties as assigned by supervision. Minimum Qualifications
• High school diploma or equivalent
• Six months of clerical and/or customer service experience Preferred Qualifications
• An associate degree from an accredited institution
• Three months' school or work experience related toputer use, including troubleshooting and maintenance
• Conversational ability or fluency in a second language Kledge, Skills, and Abilities

Technology Skills:

MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems

Additional Notes:

• This position is not appropriate for telmuting.

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or HRstaffingnortheaststate. Special Instructions to

Applicants:

To be considered for a position at Northeast State, you must create an online application. A resume, cover letter, and unofficial transcripts are optional. You can fill in your employment &cation information without a resume if you don't have one prepared. You will be required to provide the contact information for a minimum of three (3) professional references. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute forpletion of the application form. Part-time work experience is calculated at 50% of full-time experience.

Title:

Zoom Proctor/Academic and Technology Support (Pool)

Employee Classification:

Part-time/temporary

Institution:

Northeast State Community College

Department:

Multi-Campus Programs

Campus Location:

Kingsport, Gray & Elizabethton Campuses

Salary:

$16.50 hourly, up to 20 hours a week. Job Summary ing to the Administrative Coordinator, the Zoom Proctor is responsible for monitoring Zoom rooms, including distributing and collecting students' assignments, proctoring quizzes, and troubleshooting Zoom equipment issues by following directions given by appropriate IT and technical support personnel. This is not a remote position. Job Duties

• Monitors Zoom Room, including distributing or collecting students' assignments, proctoring quizzes/exams, and troubleshooting Zoom equipment issues by following directions given by appropriate IT technical support personnel.
• Provides Zoom training to faculty and appropriate staff on the assigned campus.
• Assists students with questions and minor technical issues associated with the Learning Resource Center.
• Assists faculty, the campus director, and other personnel, as needed (providing instructional supplies, making copies, creating and posting signage, preparing and sending interoffice mail, answering the phones, etc.)
• Greets, directs, and assists visitors and students, including directions to appropriate classroom or campus building as assigned.
• Provides classroom or laboratory access as requested by the instructor(s).
• Performs first-level diagnosis and troubleshooting support for end-users of technologies supported by the College's Media Services and IT units.
• Assists with multimedia system technology installation, maintenance, troubleshooting and provides support to end-users.
• Assists with preventative maintenance and inventory of on-siteputer, multimedia equipment and peripheral devices.
• Completes other duties as assigned by supervision. Minimum Qualifications
• High school diploma or equivalent
• Six months of clerical and/or customer service experience Preferred Qualifications
• An associate degree from an accredited institution
• Three months' school or work experience related toputer use, including troubleshooting and maintenance
• Conversational ability or fluency in a second language Kledge, Skills, and Abilities

Technology Skills:

MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems

Additional Notes:

• This position is not appropriate for telmuting.

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or HRstaffingnortheaststate. Special Instructions to

Applicants:

To be considered for a position at Northeast State, you must create an online application. A resume, cover letter, and unofficial transcripts are optional. You can fill in your employment &cation information without a resume if you don't have one prepared. You will be required to provide the contact information for a minimum of three (3) professional references. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute forpletion of the application form. Part-time work experience is calculated at 50% of full-time experience.