Maintenance Technician

At Toot 'n Totum, we're committed to bringing passion and customer focus to the business.

Summary:

The Maintenance Technician is responsible for general preventative maintenance, repairs, service work, and troubleshooting malfunctions of equipment daily in a designated territory.

Supervisory Responsibilities:

None Essential Duties & Responsibilities:

• Responds to service calls dispatched in assigned territory.
• Uses tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical testing devices.
• Maintains and repairs beverage equipment such as Fountain units, FBD/FCB units, Coffee/Custom Café units, Cappuccino units.
• Maintains and repairs food equipment such as roller grills, bun warmers, fryolators, etc.
• Performs light plumbing to include clearing clogged drains, toilets, etc.
• Performs light electrical construction.
• Changes gas hoses and nozzles as needed.
• Records and manages maintenance and repair work performed and work orders on service software.
• Tracks inventory and parts used at each site.
• Maintains the designated company vehicle to ensure it is clean, organized, and stocked.
• Manages non-billable time such as meetings, truck maintenance and callbacks.
• Attends and participates in professional group meetings; maintain awareness of developments in the field of facility maintenance.
• Assists all members of maintenance when needed.
• Assists with store openings and closings.
• Maintains the construction of new buildings and installs new equipment in stores.
• Supports and facilitates organizational changes, continuous improvement and communication.
• Embodies personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions.

Continuously volunteers discretionary effort and models desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, has courageous conversations with others when needed, and takes personal accountability for all responsibilities.

• Demonstrates and embodies the following company values throughout the course of employment: 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused.
• Possesses a service mindset; strives to achieve experiences worth repeating.
• Participates in and follows all Toot'n Totum policies, guidelines and procedures (Safety, Anti-Harassment, Ethics, etc.).
• Performs other duties as assigned.

Required Skills & Abilities:

• Recognize common service problems and possess the skills to issues.
• Effective project management skills; experience at managing organization change to deliver planned results to all stakeholders.
• Effective critical thinking and creative problem-solving skills; strong business acumen and curiosity.
• Excellent written and verbal communication skills.
• Excellent conflict resolution skills; strong self-concept and ability to make decisions.
• Excellent organizational and time management skills; keen attention to detail.
• Requires rapid and thorough decision making and creative problem-solving skills, good judgment as well as the ability to accept personal accountability for areas of responsibility.
• Acts with integrity and professionalism.
• Experience with MS Office suite; intermediate to advanced knowledge of MS Excel preferred.
• Participates in the on- call rotation.
• Irregular hours and weekends will be required according to the needs of the business.
• Possess a valid state-issued Driver's License with a clean driving record

Education & Experience:

• High School Diploma or equivalent
• Experience in HVAC repairs and preventative maintenance
• Experience in refrigeration repairs and preventative maintenance
• Experience in plumbing repairs a plus
• Experience in cosmetic repairs a plus

Physical Requirements:

• Ability to stand, walk, sit, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, taste/smell, balance, twist/reach, carry, grasp with hands, squat, and drive.

Lifting Requirements:

Lift up to 50lbs daily and 50-100lbs on occasion.

Hearing Requirements:

Ability to hear alarms, communication equipment, verbal instructions, and machinery.

Cognitive Requirements:

Basic reading, writing and math skills. Basic or Complex speech skills; must be able to speak, read, write & understand the English language, clerical tasks, memorization, analytical skills, function under stress & make independent decisions.

Vision Requirements:

General vision requirements in addition to close vision ( 20 feet), color vision and peripheral vision.

Noise Levels:

Normal (