Customer Service Rep/ Service Department For Window/Door Company

Customer Service Rep/ Service Department For Window/Door Company Harley Exteriors - 3.8 Bothell, WA Job Details Full-time $20 - $23 an hour 7 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer communication Customer order taking Construction project management Sales order data entry Filing Full Job Description Job description We are growing! Harley Exteriors is one of the largest Home Improvement companies in western Washington. We specialize in windows, doors, and maintenance free gutters. We have a strong commitment to do the project right from start to finish, sales, scheduling, installation, and service. Harley Exteriors is family owned and has been in business for 24 years.

What we achieve:

Everyone at Harley Exteriors wants our customers to receive the best projects for their home and to be happy with them for a lifetime. We also want our customers to receive true craftsmanship and customer service that puts their mind at ease. We also want our employees to work in an environment that is positive, professional, and supportive. We are a team.

What You Will Be Doing:

Assist our customers and installer teams by communicating with them to ensure that all services and projects are started and completed on time Prepare services and appointments for customers on any unexpected work that may come up while a construction project is in being performed Enter services, orders and installation dates in our database Review order acknowledgements from suppliers and confirm all materials are correct Create files for each new customer using our established procedures and crm Create accurate work orders for installers which clearly state the customers needs and expectations Communicate with customers, project managers and installation teams in a professional and positive way, to ensure all services were completed and that the customers experience was 100% on completion of their project Consistently follow up with installers, customers, and suppliers to make sure all projects, deliveries, and tasks are completed in order to have all projects start and finish on time

What We Are Looking For:

You have 1+ years of experience in residential construction and or project management. You are knowledgeable with managing multiple services for residential construction projects and know how to apply the best methods to manage them. You have the ability to think and communicate with customers to increase scope of work when needed.

You can prioritize projects and make things happen in a fast paced environment. You have

EXCELLENT

communication skills to work with customers through challenges to find win/win solutions • Excellent customer service skills ability to bonus

Job Type:

Full-time Salary:

$20.00 - $23.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Weekly day range: Monday to

Friday Work Location:

In person We offer competitive pay, a supportive work environment, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative.

Job Type:

Full-time Pay:

$20.00 - $23.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Morning shift No nights Ability to

Relocate:

Bothell, WA 98021: Relocate before starting work (Required)

Work Location:

In person