CCTV Support Technician

CCTV Support Technician Skyline Technology Solutions, LLC - 4.0 Glen Burnie, MD Job Details Full-time $35 - $43 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Vision insurance Life insurance Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Staff scheduling Visio Equipment troubleshooting Mid-level High school diploma or

GED VLAN

Firewall Video surveillance Customer support ticket management Computer networking Systems & applications support Facility security systems Escalation handling Communication skills VPN Full Job Description Our New Teammate As a Support Technician, you will be the front-line support responsible for triaging, solving, or escalating any service-related issues for Skyline Technology Solutions' client base. You can expect to spend your time accomplishing the following: 50% of the time on Objective 1: Install/Service Support 40% of the time on Objective 2: Customer Support 10% of the time on Objective 3: Internal Support Job Responsibilities - What to Expect Troubleshoot and fix CCTV Camera Solutions and Access Control Systems. Support Installation Projects Pulling cameras into systems Troubleshooting camera issues remotely VMS and Access Control Support (as needed) Assist in the lab to configure cameras and program VMS/Access Control software (as needed) Service Support Support field service technicians Work with vendor/manufacturer support to resolve issues. Create/edit access groups in Genetec. Perform Genetec system software upgrades. If not available, can assign help from other support techs or lab tech. Schedule service techs and can change the schedule if needed. Ensure SOAR board is updated. Update project SPEC sheet as needed. Respond to all tickets that come in throughout the day. Resolve any tickets that can be done remotely. Assign tickets to service technicians that will require site visits. Create badges in Genetec for Skyline employees Update High5 with appropriate comments and billing information Perform system upgrades. Ensure customer follow-ups are completed in a timely fashion. Your Knowledge & Expertise Experience in CCTV systems 3+ years Experience in Access Control systems 3+ years High School Diploma/GED Proficient in Microsoft Outlook, Excel, Word, and Visio Verbal/Written Communication Customer Service Skills Certifications Genetec ONSSI Identicard Milestone Feenics Extensive knowledge of all VMS and Access Control Software that Skyline uses Networking knowledge Network layout

Port Forwarding Firewalls VPN VLANs Subnets Benefits Included:

Medical Insurance Vision Insurance Dental Insurance FSA Plan Paid Time Off 401K Retirement Savings Plan Training & Tuition Assistance Disability & Life Insurance