Senior Field Service Engineer

Job Title Senior Field Service Engineer Job Description Job Description:

Title:

Senior Field Service Engineer (SFSE)

About Vanderlande:

Vanderlande is a global leader in logistics automation, delivering innovative solutions for airport baggage handling and parcel automation processing systems, helping customers improve efficiency and performance across their operations.

Position Summary:

The Senior Field Service Engineer (SFSE) provides mechanical and electromechanical support to Vanderlande customer sites, with a primary focus on the commissioning and launch of new facilities. This role involves working closely with customer teams in a consultative capacity to troubleshoot issues, restore operations, perform root cause analysis, and drive continuous system improvements. Occasional support for existing sites may also be required.

Key Responsibilities:

Troubleshoot and resolve incidents involving Vanderlande-supplied equipment Collaborate with customer personnel to perform system maintenance activities Conduct mechanical system health checks, inspections, and audits Execute emergency and corrective maintenance as needed Serve as the primary liaison between customer sites and Vanderlande on electromechanical matters. Manage, document, and escalate technical issues in accordance with established processes Prepare detailed incident reports, summaries, and technical documentation

Required Education & Experience:

Technical degree or equivalent experience in a relevant discipline, such as mechatronics, electromechanical engineering, or field service/maintenance technology.

Preferred Qualifications:

Bachelor's degree in Mechatronics, Mechanical Engineering, or a related field 5+ years of experience supporting material handling or automated systems

Core Competencies:

Strong written and verbal communication skills Ability to work independently and take initiative Effective time management and prioritization skills Strong analytical and problem-solving abilities Solution-oriented mindset with a proactive approach Demonstrated troubleshooting expertise Commitment to continuous learning and technical development

Travel & Work Environment:

This position is primarily focused on launching new customer facilities across North America. The role requires extensive travel (approximately 75%-100%), often on short-term assignments. When not traveling, the position will be based at Vanderlande's North American headquarters in Marietta, Georgia. Aspire. Grow. Achieve. Together Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement? At Vanderlande, we seek passionate and ambitious people capable of making a positive impact on our key customer projects while developing a successful and prosperous career in a challenging and rewarding international environment. We are the global market leader for future-proof logistic process automation at airports - from London Heathrow to Singapore Changi - and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services. If you aspire to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects. You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure - and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that together we have the confidence and ability to exceed our customers' expectations in over 100 countries. To achieve our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins… So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.