Field Service Engineer

Summary:

We are seeking a dedicated Field Service Engineer to lead end-to-end failure investigations of robotic systems and provide technical support for vacuum robots. This role involves performing forensic analysis, supporting robotic installations, and maintaining high-vacuum performance in semiconductor process equipment.

Responsibilities:

Conduct end-to-end failure investigations of robotic systems, including mechanisms, motors, cables, connectors, encoders, electronics, and software. Perform forensic teardown, non-destructive and destructive analysis, and controlled replication of failure conditions. Distinguish symptoms, mechanisms, and root causes under incomplete or conflicting data. Utilize 5-Why, Ishikawa, fault-tree, and hypothesis-testing methodologies. Identify multi-factor root causes for robot handling errors, motion failures, communication faults, and vacuum system abnormalities. Validate root causes through data, experiments, and repeatability. Write and review detailed failure analysis (FA) and RMA reports, ensuring clear documentation of root cause, corrective action, and prevention measures. Provide technical support to OEM and end users via phone, email, and in person. Assist with installation, commissioning, and servicing of vacuum wafer-handling robots. Perform preventive and corrective maintenance, including robot motion system service and precision alignment. Support wafer-handling accuracy, end-effector alignment, and high-vacuum performance. Serve as a technical resource for OEM and end users. Manage escalations with structured communication, detailed action plans, and complete resolution. Compile service data into customer-ready reports and presentations using CRM and other reporting tools. Lead system upgrades, retrofits, installations, and multi-tool deployments.

Essential Skills:

Strong mechanical and electronics troubleshooting skills. Experience analyzing logs and diagnostic data to identify vacuum robot system faults. Proven ability to write, review, and present failure analysis and RMA reports. Experience communicating with end users and OEM engineering teams and managing escalations. Proficiency with CRM software and customer-facing documentation. Ability to travel domestically and internationally. 5+ years of field service experience supporting semiconductor equipment, robotics, automation, or high-precision electromechanical systems.

Additional Skills & Qualifications:

Hands-on semiconductor fab experience, including cleanroom protocols and contamination control. Knowledge of high-vacuum systems and wafer-handling robotics. Experience with robot software, motion control systems, and automation software. Familiarity with structured problem-solving methodologies (8D, 5-Why, Ishikawa). Experience supporting high-volume manufacturing environments.

Work Environment:

This role involves up to 40% travel, both domestically and internationally. You will have the opportunity to work directly in semiconductor environments, requiring adherence to cleanroom protocols. Job Type & Location This is a Permanent position based out of Bedford, MA. Pay and Benefits The pay range for this position is $85000.00 - $120000.00/yr. Full benefits, generous PTO Workplace Type This is a fully onsite position in Bedford,MA. Application Deadline This position is anticipated to close on Apr 10, 2026. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people Actalent is an equal opportunity employer. About Actalent Actalent is a global leader in engineering and sciences services. For more than 40 years, we've helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day. Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.