Field Services Engineer

Job Title:

Field Services Engineer Job Location- Onsite [5 days a week]- Waltham, MA, USA

• Please note, this role is not able to offer visa transfer or sponsorship now or in the future
• The Field Services Engineer is responsible for supporting end-user computing (EUC) and field services transition activities, service analysis, customer engagement, and ongoing operational oversight.

This role plays a critical part in knowledge gathering, due diligence, service design validation, and service delivery governance, working closely with customers, third-party partners, and internal stakeholders to ensure high-quality, SLA-driven service outcomes. In this role, you will

• Support EUC and Field Services transition activities to ensure smooth service onboarding and handover.
• Provide operational governance through ITIL process adherence (Incident, Problem, Change, Configuration, IMAC, Break‑Fix, and Service Request Management), including ticket reviews and SLA/KPI performance management.
• Conduct service analysis aligned to SLAs, operational requirements, and service design validation.
• Lead and contribute to knowledge gathering and documentation from customers, incumbents, and partners.
• Perform due diligence activities to support accurate service scope definition and delivery readiness.
• Engage directly with customers to understand service expectations and operational processes.
• Collaborate closely with third‑party partners and internal stakeholders to govern service delivery.
• Ensure high-quality, SLA-driven service outcomes through ongoing operational oversight and coordination.

What you'll need to succeed (required skills) Technical & Process Knowledge Strong understanding of EUC and Field Services delivery models. Deep knowledge of ITIL processes, particularly Incident, Problem, Change, Configuration, IMAC, and Service Request Management. Proven experience working with SLAs, KPIs, and service performance metrics. Professional Skills Strong customer relationship management and communication skills. Strong vendor and partner management capabilities. Proven ability to work cross-functionally across multiple IT service towers. Effective project and workstream management skills, with the ability to manage multiple priorities in parallel. Strong documentation, analysis, and reporting skills.

Preferred skills:

what will help you stand out

• ITIL Foundation or higher certification.
• Experience supporting EUC and Field Services transitions in an outsourced or managed services environment.
• Experience supporting RFP, BAFO, and pre-sales due diligence activities.

Salary and Other Compensation:

The annual salary for this position is between $50,000 to $65,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Please note, this role is not able to offer visa transfer or sponsorship now or in the future Work model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week from client location in Waltham, MA, USA. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. "Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."