Field Services Engineer

Job Description In this role, the Field Services Engineer provides hands-on, onsite remediation support across different hospital sites and outpatient clinics for endpoints and devices that cannot be resolved through remote tools. Day-to-day work centers on troubleshooting and repairing devices impacted by patching or hardening changes, including resolving boot issues, application failures, connectivity problems, and general performance degradation to restore devices to an operational state. The engineer performs imaging and re-imaging, operating system troubleshooting, software reinstalls, and hardware swaps when peripherals or devices are contributing to issues. This role works closely with—but is distinct from—the Service Desk, receiving daily priorities through ServiceNow and heading into the field to address assigned tickets. Engineers also capture remediation evidence, document device outcomes, and provide accurate reporting inputs to support compliance validation, metrics, and SLA tracking. Over time, the role contributes to identifying recurring issues and escalating systemic problems for root cause analysis and more permanent fixes. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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• 3+ years of hands-on field services experience supporting enterprise endpoints and peripherals
• Strong hardware and software troubleshooting skills across PCs, laptops, printers, and mobile devices
• Experience with OS-level troubleshooting, imaging, and re-imaging devices
• Proven ability to remediate post-patch issues, including boot failures, application errors, connectivity issues, and performance degradation
• Experience repairing or reinstalling software components (e.g., SCCM / Software Center-related issues)
• Comfortable working independently in on-site, customer-facing healthcare environments
• Familiarity with ticketing systems such as ServiceNow and documenting remediation outcomes accurately
• Ability to travel locally between hospitals and outpatient clinics and work primarily on-site
• Hospital IT experience or broader healthcare environment exposure
• Certifications such as CompTIA A+, Network+, Security+, or equivalent
• Experience supporting specialized or shared-use devices (e.g., video teleconferencing endpoints, clinical-area devices)
• Exposure to vulnerability management or endpoint compliance initiatives (e.g., Qualys-driven remediation)
• Ability to identify recurring technical issues and participate in root cause analysis efforts