Field Service Engineer

Job Description Demonstrates expert-level knowledge of all company Building Automation Systems (BAS), with the ability to solve or guide others through highly complex issues. Serves as a Team Leader for Field Engineers, leads proactive and in-depth customer engagement, and mentors Field Supervisors across all areas of development.

Essential Functions:

• Start up, commission, and recommission BAS systems
• Troubleshoot and resolve complex system issues; guide others and coordinate with subcontractors/trades
• Deliver turnkey projects (medium to large), including: ○ Complex AHUs (multi-zone, VFD, multi-coil) ○ Complex chilled water systems (redundant/primary-secondary loops) ○ Sequenced hot water systems (3+ boilers) ○ Third-party integrations and network systems
• Complete commissioning documentation and maintain accurate as-built drawings (EDS, Visio, Excel, Word)
• Submit all required administrative work on time (timesheets, expenses, work orders, status reports)
• Manage full system operation (controllers to sensors), including software loading, integrations, alarms, trends, reporting, and IT coordination; perform system calibration
• Execute both standalone and full-building (networked) commissioning
• Conduct site-specific system training for owners/operators
• Set up operator workstations and perform regular database backups
• Support project turnover to service teams
• Mentor Field Engineers; act as a technical resource and assist with estimating on complex projects
• Communicate proactively with customers; track progress, provide updates, and escalate issues or improvement opportunities to project management
• Maintain strict adherence to safety standards for employees and subcontractors We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• Team leader that is able to assist Field Supervisor mentoring and managing FE's.
• Must have thorough understanding of systems software to write or recommend modifications to logic as needed.
• Able to create, download, and troubleshoot complex HVAC system logic using WebCTRL and associated software.
• Expert with all WebCTRL software functions and utilities.
• Expert on all 3rd party integrations (BACnet, LON, Modbus, N2, etc.)
• Advance knowledge of TCP/IP networks including wireless technology, including layout and troubleshooting.
• Able to read and understand Architectural, Mechanical, and Electrical blueprints.
• Proficient with Microsoft software products: Outlook, Word, Excel, and Power BI
• Bachelors, Associates, or Certifications in the field
• Proficient with advanced building automation software, such as WebCTRL, and installing building automation controls.
• TCP/IP network experience including wireless technology