Job Description
BioMed Field Service Engineer II- Columbus, OH Drägerwerk AG & Co. KGaA - 3.7 Cleveland, OH Job Details Permanent 1 day ago Benefits Free parking Paid holidays Disability insurance Health insurance On-site gym Dental insurance Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Customer communication Preventative hardware maintenance Calibration Customer service Technical documentation Cycle counting inventory management Equipment installation Regulatory compliance Equipment malfunction troubleshooting Mid-level Key Performance Indicators Computer networking Productivity software OEM Log analysis Associate's degree 2 years Communication skills
Full Job Description Business Unit:
Draeger, Inc., Job-ID:
1232 Location:
Cleveland, Cincinatti Function:
Service Work Location:
Field Service Employment Type:
Permanent The Job Responsibilities Provides installation, maintenance, recall, and repair support for a broad range of assigned modalities and models at customer sites. Operates with a high degree of independence and minimal oversight. Drives customer satisfaction through consistent achievement of service metrics and professional engagement with customers and stakeholders. Follows company procedures and maintains accountability for assigned assets, including vehicle, inventory, and test equipment. Contributes ideas to support a team's effectiveness and provides occasional field support to adjacent team members as business needs require. Performs preventative maintenance and recall service for all models within the territory. Performs work independently with occasional outside support. Diagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards for assigned models. Works on repairs that are moderately difficult, guided by defined and documented processes. Performs work independently with only occasional outside support. Installs new medical devices, demo units and loaners per OEM standards. Able to install independently in all instances. Leverages available technology to manage service orders, access customer and equipment information, accurately document completed service work promptly, and utilize technical documentation and diagnostic tools. Ensures efficient service order management to consistently deliver high-quality service to Dräger customers. Consistently achieves assigned KPIs while adhering to all operational procedures and work instructions, ensuring consistent performance, efficiency, and compliance with company standards. Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards. Ensure timely, accurate documentation, rapid correction of errors, and appropriate engagement with Quality to meet regulatory and company requirements. Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment, ensuring assets are properly maintained, accurately inventoried, and available to support service activities. Reports damage, loss, or required maintenance in a timely manner. Work at varying locations, travel as required, and adjust work hours, including nonstandard business hours, to meet customer and business needs. Occasionally responsible for up-skilling new team members. Your Qualifications Associates in Electronics or related discipline or equivalent combination of education and experience. Minimum of 2 to 4 years of experience - biomedical or electronic field service Experience working independently while reaching assigned goals. Strong customer communication skills. Computer networking experience is preferred. Able to review service history and device log data to achieve repairs. Effective communicator with internal and external customers. Able to interpret technical documentation to diagnose and resolve equipment issues. Proficient with Microsoft Office and other business systems. Works independently and manages multiple priorities. Customer focused with a strong learning orientation. Demonstrates effective planning and execution skills Dräger Benefits At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include: Medical, dental, and vision insurance Life, short- and long-term disability coverage 401(k) with company match Over 4 weeks of paid time off, plus holidays and parental leave Flexible spending accounts and employee assistance program Select locations also offer free parking, an on-site gym, cafeteria, and game room. Talk to your Draeger recruiter to learn more! Who we are We're hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle "Technology for Life". Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario. Draeger is an Equal Opportunity Employer. Interested? Please, apply directly through our career portal. We look forward to receiving your application.
