Field Service Engineer

Field Service Engineer Program Management Solutions LLC Washington, DC Job Details Full-time 17 hours ago Qualifications Government information & network security Systems integration HIPAA DoD experience System design for system development IT experience within healthcare Integration architecture Implementation (software development lifecycle) DoD 8570 Health information regulatory compliance Health information management IAT Clinical confidentiality policies IAT Level II Design (software development lifecycle) Full Job Description Program Management Solutions is looking for a Field Service Engineer to join our growing team. This is a remote position that requires extensive travel and requires that the candidate possess an active DOD secret clearance.

Position Summary :

The Field Service Engineer plays a pivotal role in supporting the operational readiness and effectiveness of deployed military medical units. This includes the successful deployment, configuration, and sustainment of personnel, equipment, and Information Management/Information Technology (IM/IT) systems in dynamic, austere, or combat environments. The role requires a unique combination of technical proficiency, logistical agility, and a deep understanding of military deployment procedures and healthcare operations in theater. ________________________________________

Key Responsibilities :

Deployment Support

• Coordinate and execute the deployment and redeployment of IM/IT systems in support of joint operational missions, including initial system setup, software installation, configuration, and operational testing in theater environments. Technical Expertise
• Provide on-the-ground troubleshooting and Tier II/III support for electronic health record (EHR) systems and web-based medical applications, ensuring minimal disruption to mission-critical clinical workflows. Training & User Support
• Deliver just-in-time training and technical guidance to clinical, administrative, and technical personnel, enhancing local system adoption and operational proficiency. System Lifecycle Engagement
• Participate in the full System Development Lifecycle (SDLC) process, from requirements gathering and analysis to design, integration, validation, and ongoing maintenance of medical IT solutions. Security & Compliance
• Ensure strict adherence to DoD cybersecurity requirements and privacy regulations, particularly concerning the handling of sensitive personal health information (PHI) in both connected and disconnected environments. Logistical Coordination
• Ensure timely and secure transportation, installation, and inventory management of hardware/software assets across operational areas.

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Minimum Qualifications :

Experience:

Minimum 5 years of hands-on experience supporting Department of Defense (DoD) electronic Health Records (EHR) and web-based medical applications in both garrison and deployed settings. Demonstrated knowledge of both the functional (clinical workflows) and technical (systems architecture, integration) aspects of these applications.

Technical Proficiency:

Strong experience in all phases of the SDLC, including system design, development, integration, and control, as well as user testing and post-deployment support. Deep understanding of privacy protection principles and HIPAA compliance, particularly as applied to data flow and interoperability in integrated health systems.

Certifications:

Must hold a minimum of IAT Level II certification in accordance with DoD 8570.01-M (e.g., Security+).

Personal Attributes:

Demonstrated ability to work independently in high-pressure, fast-paced environments with minimal oversight. Strong problem-solving, communication, and organizational skills.

Travel & Clearance Requirements:

Must possess a valid U.S. passport and be willing to travel internationally up to 75% of the time, often on short notice. Must meet all medical and fitness standards for deployment to austere and potentially hazardous environments. Active DoD Secret clearance is required. ________________________________________

Preferred Qualifications :

Operational Medicine Experience:

Direct experience supporting healthcare delivery in military operational environments, including but not limited to: Field and Combat Support Hospitals Expeditionary Medical Facilities (EMF) Amphibious assault ships and hospital ships (e.g., USNS Comfort, USNS Mercy) Aeromedical evacuation missions and mobile medical units

Military Familiarity:

Prior military service or experience working closely with Service members across the Army, Navy, Air Force, or Marine Corps.