Field Service Engineer

Field Service Engineer KRUSS Scientific Instruments. Inc. - 3.0 Matthews, NC Job Details Full-time $60,000 - $75,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Microsoft Excel Customer relationship building Microsoft Outlook Customer service Equipment troubleshooting High school diploma or GED Driver's License Task prioritization Associate's degree Hand tools Time management Full Job Description Field Service Engineer (Instrumentation) KRÜ

SS USA Job Description Job Title:

Service Engineer (Instrumentation)

Reports To:

Service Manager FLSA Status:

Exempt Prepared By:

Luis Acosta Prepared Date:

11/10/2025

Approved By:

SUMMARY This position carries the prime responsibilities of installations, calibrations, repairs and technical support of our instruments for KRÜSS

USA. ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following.

Location Requirements:

This position is based out of our Matthews, NC office. Candidates must live in Charlotte NC or within a reasonable commuting distance. Service Engineer Perform onsite field service activities including system installations, repairs, instrument calibrations, and preventive maintenance. Conduct virtual installations and remote service sessions for KRÜSS instruments. Diagnose technical issues, recommend solutions, prepare service quotations, coordinate required parts, and complete repairs either onsite or at the KRÜSS service facility. Provide technical support and exceptional customer care via phone and remote tools to resolve instrument and application issues. Maintain and ensure proper functionality of demonstration and loaner instruments. Utilize Salesforce CRM to document service activities, track issues, and contribute to the company's technical knowledge base. Set up and configure computers, install software, and integrate peripheral equipment with KRÜSS instruments (e.g., baths, dosing units, burners, etc.). Identify potential sales opportunities and forward qualified leads to the appropriate Technical Sales Representative. Promote KRÜSS service offerings and support programs to customers. Install, configure, and troubleshoot software and computer systems. Provide technical assistance and step-by-step guidance to colleagues and customers to resolve technical issues. Troubleshoot IT-related issues involving business applications (Microsoft 365, Salesforce CRM), office equipment (laptops, desktops, printers), and network connectivity.

SUPERVISORY RESPONSIBILITIES

none

QUALIFICATIONS

To successfully perform this role, the individual must be able to meet each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities expected. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Minimum of 3+ years of experience servicing laboratory instrumentation; prior engineering and precision mechanics experience highly desirable Strong computer and technical troubleshooting skills Methodical, detail-oriented, and thorough work approach Highly organized, reliable, and self-motivated with strong follow-through Ability to remain composed and professional in high-pressure situations Strong interpersonal skills with the ability to build and maintain effective customer relationships Excellent time-management and prioritization abilities Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) Valid driver's license and ability to travel by air and ground transportation Prior field service or technical support experience preferred Ability to travel domestically up to 55-65%, with peaks up to ~70% as required Ability to travel internationally periodically for technical training EDUCATION and/or

EXPERIENCE

High school diploma required; technical school training strongly preferred Associate degree in Science, Engineering, Computer Technology, Electrical/Mechanical Engineering, or a related field required Bachelor's degree in Chemistry, Engineering, or related scientific discipline preferred Experience in surface science strongly preferred Demonstrated mechanical and technical aptitude Proven ability to work independently and collaboratively, generate solutions, manage multiple tasks, and adapt to changing priorities Customer-focused mindset with strong organizational and time-management skills; self-starter with initiative

LANGUAGE SKILLS

Ability to read and interpret technical documents including safety procedures, operating manuals, and maintenance instructions Write clear and professional correspondence Present information effectively to customers and internal teams Provide remote troubleshooting support Communicate confidently with both customers and colleagues

MATHEMATICAL SKILLS

Familiarity with basic statistical and mathematical concepts. REASONING and

APTITUDE

Ability to logically analyze and solve complex technical issues Familiarity with basic hand tools and mechanical equipment

PHYSICAL DEMANDS

Ability to lift and transport equipment up to 50 lbs., including moving instruments into vehicles and onto laboratory benches

WORK ENVIRONMENT

Frequent visits to customer facilities, including laboratory and industrial environments Exposure to varied noise levels, ranging from moderate to loud depending on site

Job Type:

Full-time Pay:

$60,000.00 - $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

License/Certification:

US Passport (Required) Drivers License (Required) Willingness to travel: 75% (Preferred)

Work Location:

Hybrid remote in Matthews, NC 28105