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Job Description
Field Service Engineer (Vernon Hills, IL) #11391 3.1 3.1 out of 5 stars Vernon Hills, IL 60061 Hybrid work $70,000 - $85,000 a year - Full-time Leverages U.S. Inc. (Shigotosagashi.com) 9 reviews $70,000 - $85,000 a year - Full-time A global automation equipment manufacture is seeking the Field Service Engineer.
Salary:
$70K-$85K / annually /
Direct Hire Full Time Position Benefits:
Health, Dental and Vision Insurance, 401K, PTO and Sick Leave etc.
Location:
Vernon Hills, IL The Field Service Engineer is responsible for the installation, maintenance, troubleshooting, and process optimization of Surface Mount Technology (SMT) automation equipment. This role requires a highly motivated individual with strong technical aptitude who can deliver exceptional service to customers while representing the company with professionalism and expertise.
Key Responsibilities:
Equipment Installation & Commissioning:
o Perform on-site installation, configuration, and startup of SMT automation systems across North America. o Execute system retrofits, upgrades, and custom equipment modifications.
Technical Support & Troubleshooting:
o Diagnose and resolve complex mechanical, electrical, software, and process- related issues. o Provide advanced technical support both onsite and remotely, ensuring minimal customer downtime. o Collaborate with the technical teams to escalate and resolve advanced engineering issues.
Customer Training & Support:
o Deliver structured operator and maintenance training for customer personnel. o Advise customers on best practices for process optimization, preventive maintenance, and system efficiency.
Documentation & Reporting:
o Collect and analyze technical data for troubleshooting, reliability tracking, and process improvement. o Prepare clear, detailed service reports, documentation, and feedback to customers and management.
Collaboration & Communication:
o Serve as a technical liaison between customers and the engineering departments. o Communicate effectively with both technical and non-technical stakeholders.
Qualifications & Requirements:
Education & Experience o Bachelor of Science in Engineering (Mechanical, Electrical, or related field) preferred. o Experience with SMT equipment strongly preferred; other SMT/automation equipment experience considered. o Strong background in mechanical and electrical diagnostics, repair, and preventive maintenance.
Technical Skills:
o Proficiency with interpreting electrical schematics, mechanical drawings, and mechatronic system diagrams. o Solid understanding of Windows-based operating systems, software installation, and system configuration. o Familiarity with networking concepts and modern computing applications.
Soft Skills:
o Strong problem-solving abilities with a customer-first mindset. o Ability to work independently with minimal supervision while thriving in a team environment. o Excellent communication and interpersonal skills. o Flexibility to travel extensively (up to 75%) within U.S. and Canada and adapt to changing schedules and customer needs.
Pay:
$70,000.00 - $85,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have experience in performing on-site installation, configuration, and startup of SMT automation systems across North America? Do you have experience in diagnosing and resolving complex mechanical, electrical, software, and process-related issues? Do you have experience in delivering structured operator and maintenance training for customer personnel? Do you have experience in collecting and analyzing technical data for troubleshooting, reliability tracking, and process improvement? Do you accept and understand that this position requires up to 75% of traveling within U.S. and Canada?
Education:
Bachelor's (Preferred)
Experience:
Field Service Engineer :
3 years (Required)
Location:
Vernon Hills, IL 60061 (Required) Willingness to travel: 75% (Required)
