Field Service Engineer Team Leader

• Job Description

• Remote:

• This position does not require the employee to be on-site full-time to perform most effectively.

The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The territory covers dealerships within the Northeast Region, including Maine, Vermont, New Hampshire, New York, Connecticut, Rhode Island, Massachusetts, New Jersey, and Pennsylvania. The selected candidate must live within the territory, defined as any of the listed states, or relocate into the territory. Relocation may be provided.

• The Role
• The Team Leader of the GM Field Service Engineers (FSEs) oversees the team, focusing on personnel management, training, and daily operations to ensure optimal performance.
• What You'll Do
• + Achieve performance goals through CAP objective development and employee reviews.

+ Provide monthly performance updates (FSE Dashboard). + Host operational and performance review meetings with management. + Serve as the primary contact for Regional Aftersales Field Team members on FSE issues. + Analyze data on FSE operations and generate management reports. + Assist FSEs with complex cases requiring additional intervention. + Train and manage FSEs, coordinating training on new product features and techniques. + Review regional cases for quality and timeliness, providing coaching as needed. + Foster relationships with Regional Management to improve product quality. + Manage expense reports and procure necessary tools for FSE operations.

• Your Skills & Abilities (Required Qualifications)
• + Proven leadership experience in managing a team.

+ 5+ years of hands-on experience in an Automotive Dealership Service Department or equivalent vehicle diagnostics and repair. + Proficient in MS Office applications (Word, PowerPoint, Excel, Outlook). + Strong ability to manage, resolve, document, and close issues promptly while maintaining relationships with Regional Teams and Dealership Management. + Track record of maintaining high customer satisfaction across multiple locations. + Experience in creating and delivering specialized training, with the ability to work autonomously.

• What Will Give You a Competitive Edge (Preferred Qualifications)
• + Associate or bachelor's degree in engineering or automotive technology + Current certifications in the following Automotive Service Excellence (ASE)

Tests:

+ A1-A9, plus Master Technician certification + T1-T8, plus Master Technician certification + L1-L4 certification + Knowledge of

LAN/WAN IT

infrastructure, GM vehicle control systems, including controller area networks, GM LAN, Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.), Pico Scope and other diagnostic tools + Knowledge of GM Global Connect Service Applications, GM Service Training College (GM STC) training web site and applications

• Compensation:

• The compensation information is a good faith estimate only.

It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington. + The salary range for this role is ($86,400 - $137,900). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. +

Bonus Potential:

An incentive pay program offers payouts based on company performance, job level, and individual performance. +

Benefits:

GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more \#LI-AP1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). The selected candidate will be required to travel at least 50% or more on a frequent basis. This job may be eligible for relocation benefits. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

• About GM
• Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
• Why Join Us
• We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
• Benefits Overview
• From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (https://search-careers.gm.com/en/working-at-gm/total-rewards) .
• Non-Discrimination and Equal Employment Opportunities (U.S.)
• General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.

We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (https://search-careers.gm.com/en/how-we-hire) .

• Accommodations
• General Motors offers opportunities to all job seekers including individuals with disabilities.

If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.

Accommodations@GM.com) us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave.

Learn more about:

• Our Company (https://search-careers.gm.com/en/working-at-gm/)
• Our Culture
• How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)
• Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion.

We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations (https://search-careers.gm.com/en/locations/) We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) (https://flows.beamery.com/generalmotors/talcom) . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "" on the job posting of interest.

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.

Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.