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Field Service Technician
Job
Standard Business Systems
Little Rock, AR (In Person)
$39,520 Salary, Full-Time
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Job Description
Standard Business Systems is an industry leader that is rapidly growing our Technical Services division and have an immediate need for professional field service technicians to serve our customers in the Central Arkansas area and rapidly growing surrounding areas. It is important that our Copier and Printer Field Service Technicians do these 3 things well:
- Provide outstanding service to our clients. It is imperative that their printers are working correctly, and that our customers always receive top-notch service.
- Use electro-mechanical skills to repair devices. SBS provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn copier and printer repair quickly.
- Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum. Here is what we are looking for in your background, to make sure this is a mutually rewarding fit:
- Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as an HVAC technician, Electrician, Automotive Mechanic or Repair, Military or Veteran with electro-mechanical experience.
- Superior time management skills and
RELIABILITY.
Our customers are counting on you. If you are a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! If you are an "always running behind, something's always coming up" person, this role probably is not the best fit for you.- Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.
- Ability to lift 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. Again, this is an extremely active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday.
- Brownie points for A+, MCSE, or MCP certifications and familiarity with networking IT skills, including a firm grasp of IP networking and common IT protocols (SMB, FTP, SNMP, SMTP).