UPS Technician Level 2

UPS Technician Level 2
SomersetPower Systems Phoenix, AZ 85024 Posted about 1 month Somerset Power Systems, established on December 1, 2011, specializes in providing high-quality refurbished and rebuilt Uninterruptible Power Supply (UPS) systems and other power-related products. The company's commitment to reliability, exceptional customer service, and technical expertise sets it apart in the power solutions industry. With a focus on "Old School Quality with Today's Technical Knowledge," Somerset Power Systems aims to exceed customer expectations through personalized service and innovative solutions. ROLE
UPS Technician Level 2 plays an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do Responsibilities Include but Not Limited to:
Under direct supervision of a senior UPS Technician, this person will work with high and low voltage equipment as it pertains to repairing and refurbishing UPS units and modules. This individual is a problem solver for sales, service and equipment repairs. As a UPS Technician Level 2, a typical day for you might include: Pre-site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support,
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Working with your Manager and/or to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the facility
On some days, you may even: Travel throughout the region for local customer support or even countrywide travel. This includes overnight travel by vehicle/air.
Assist senior technicians and support Project Management on larger system start-ups
Work alongside larger teams of FSRs and collaborate with Project Managers on higher complex projects
Act on behalf of the District Service Manager to resolve operational issues as required Qualifications An Associate's degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines.
The ability to read blueprints/schematics
Thorough understanding principles of AC and DC power, various AC and DC supply circuit components
2+ years of field service repair and customer service with UPS (Uninterruptible power supply (UPS) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment
2+ years in Field Services or equivalent industry experience.
Pre-site, startup, repair, preventive maintenance, and field modification of equipment
Problem solving with customers, electricians, sales partners, technical support, District Service teams
Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
Must possess good safety practices and adhere to the company's safety procedures/polices (lock out tag out, comply with all safety programs and complete safety related training on time.
Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative.
Working with your Manager and/or Regional Service Director to resolve complex escalated issues
Continuous learning and training on various products both in the field and in the classroom
Safe driving and vehicle operations skills
Skilled at utilizing test and diagnostic equipment
Experience reading and interpreting schematics, drawings, and operation manuals
The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds.
Work outside in a variety of environmental extremes such as heat, cold, rain, and dust.
Remain in a standing position for extended periods of time, including working in small, confined spaces.
Required the ability to lift 70lbs continuously and other field related equipment and batteries. Job Details Seniority Level Entry (student) Area of Interest Applied Technology Employment Type Full Time Number of openings 2 Annual Salary Range $38,000.00 - $52,000.00